DNS problem, can't connect to internet

milo_O — Wed, 13 Feb 2019 13:45:00 GMT

Hello Community,

Sorry for talking in english, but my german is really really poor.

I have a problem with my DSL connection at home, I called several times to the support centre but was impossible to reach a english speaker agent, that's why I decided to came here. I don't really know if this way should be the correct one, but it's impossible for me through the call center. It seems to be a DNS problem, I can see several error messages in fritzbox 7430's page.

The message says "Anmeldung der Internetrufnummer 040XXXXXXXX war nicht erfolgreich. Ursache: DNS-Fehler"

I checked the configuration using a link from fritzbox, everything seems to be OK, but still impossible to connect to internet on my PC or using my cellphone.

I hope someone could help me (:

Have a nice day!

Re: DNS problem, can't connect to internet

Andre — Thu, 14 Feb 2019 09:42:11 GMT

Hey milo_O,

did you setup your fritzbox with our modem installationcode - or manually?

If possible, please try to reset the router to factorydefaults & use our modeminstallationcode.
This way all the the correct settings are imported from our configuration server.

If the error still remains, you could try using a different DNS-Provider like f.e. google.
Here is a detailled Guide

The Google DNS primary server is 8.8.8.8

Alternative DNS 8.8.4.4

I hope this helps,
if not please send me a private message with your customerinfo.
I need your customer & mobilenumber.
With this information i can open an incident ticket.

Best regards,
Andre

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DNS problem, can't connect to internet

Re: DNS problem, can't connect to internet