Thema "DSL Contract status" in Archiv_DSL

DSL Contract status

AbdulMoiz — Mon, 11 Feb 2019 12:00:19 GMT

Hello,

I made a contract with Red Internet and phone 16 DSL with vodafone a month ago. After the connection is complete, I got a letter from vodafone that they can only offer me Red Internet and Phone 175 DSL (which is ofcourse at higher rate). In the letter, there were 2 options: Accept Red Internet and phone 175 or leave vodafone contract. I decided to leave vodafone contract, and sent the letter with my answer. Now a week has passed, I have not received any confirmation from vodafone about my contract end. Please check.

Attached is the letter from vodafone.

Regards,

Abdul Moiz

Edit: Please don´t post your private data. I delete the attachment therefore. Regards Heike (Mod)

Re: DSL Contract status

Andre — Mon, 11 Feb 2019 12:08:55 GMT

Hey Abdulmoiz,

if you've ordered Red Internet & Phone 16 DSL contract, i don't understand the letter you've attached here.

The offered Bandwith of 175 Mbit is much higher than that what you've asked for.
If you decide to "leave" the contract - i feel that no changes will be made, and the contract gets fullfilled as ordered.

Am i understanding you correct - you want to cancle the contract?

Feel free to send me a private message with your customerinfo.
I will have a look into your customeraccount.

To send me a private message, please click on my name/avatar.
Then on the right side "Diesem Benutzer eine private Nachricht senden".

Please don't post personal information in public.

Best regards,
Andre