Thema "Re: Unrequested option (Sicherheitspaket) in contract confirmation" in Archiv_DSL

Unrequested option (Sicherheitspaket) in contract confirmation

antonkoh — Tue, 05 Feb 2019 15:03:06 GMT

Hello,

I am currently being transitioned from the cable contract to DSL with you. Yesterday your colleague called, confirmed the details and explained the process. Afterwards, I received an email confirmation with the contract details, and this confirmation contains a paid option (Sicherheitspaket) which I never requested and don't need.

I need it excluded from the contract ASAP.

xxx

Anton

EDIT: Customer number removed for privacy reasons

Re: Unrequested option (Sicherheitspaket) in contract confirmation

DanyG — Wed, 06 Feb 2019 12:00:34 GMT

Hello antonkoh,

the security package is included in your price plan for 3 months. But we can delete it for you if you do not need it.

Please send me your customer number and the customer password via private message.

BR,

Dany

Re: Unrequested option (Sicherheitspaket) in contract confirmation

antonkoh — Thu, 07 Feb 2019 07:13:51 GMT

Hi Dany,

I sent 2 private messages.

One with customer number and password to cancel the security package.

And another one with request to change the delivery address for the modem in case it is being delivered by courier mail similar to how it happened with cable.

Thanks

Anton