Thema "Overpayment" in Archiv_DSL

Overpayment

magdalenkaklein — Thu, 03 Jan 2019 17:21:14 GMT

Hello! I have switched from Vodafone GmbH to Kabelnetz. I had my contract with Kabelnetz signed since February 2018, but since you didn't bother to send me the Anbieterwechsel form and I didn't know until October I should have had signed it, you kept charging me the more expensive option which was the DSL and I kept wondering why. Now that I found out about the form, you switched my provider, I would like to kindly ask you to return me the money I overpaid. I was meant to pay 14.99 eur/mo but you kept charging me 34,99 eur/mo. Pretty ***ty of you. Please return me the money. Thanks!

Betreff: Overpayment

DSS1 — Fri, 04 Jan 2019 10:53:16 GMT

@magdalenkaklein schrieb:
I was meant to pay 14.99 eur/mo [...]

That definetly was no Vodafone DSL contract, so wrong forum, I guess.

Re: Overpayment

Tina — Fri, 04 Jan 2019 11:27:06 GMT

Hello magdalenkaklein,

I'll take a look. Send me the following informations in a private message:

full name

address

date of birth

customer numbers for DSL- and cable contract

Write a short reply here afterwards.

Kind regards

Tina

Betreff: Overpayment

magdalenkaklein — Fri, 04 Jan 2019 15:49:04 GMT

And which forum should I posted to?!

Re: Overpayment

magdalenkaklein — Fri, 04 Jan 2019 15:56:40 GMT

I've just send you the requested info.

Re: Overpayment

Tina — Mon, 07 Jan 2019 14:03:43 GMT

Hello magdalenkaklein,

the DSL contract was terminated on 02.11.2018. You have transferred all amounts until August 2018. Why didn't you contact us earlier?

We will refund the fees for your DSL contract from February to August 2018. For this I need your bank account (IBAN,BIC).

Best regards

Tina

Re: Overpayment

magdalenkaklein — Tue, 08 Jan 2019 14:43:01 GMT

Hallo! Thank you for the quick answer. My IBAN Iis DE20 *** and BIC

***. I've complained repeatedly but no one wanted to help me

Thanks again, all the best

Edit: deleted personal data.

Re: Overpayment

Tina — Tue, 08 Jan 2019 14:44:51 GMT

Hello magdalenkaklein,

thank you very much. I'll pass it on to my colleagues. Please be patient.

Best regards

Tina

Re: Overpayment

magdalenkaklein — Sat, 19 Jan 2019 11:17:14 GMT

Hi, when do I get my payment back? I've received so far cca 16 eur. That's certainly not an overpayment for Feb-August. Also why are you countil only until August? My provider was switched in the beginning of November. Thanks!

Re: Overpayment

Seb4sti4n — Mon, 21 Jan 2019 15:20:02 GMT

Hello magdalenkaklein,

this ist not everthing!

We have ordered, that you became your money back to your bank account as soon as possible.

Best Regards

Sebastian

Re: Overpayment

magdalenkaklein — Fri, 25 Jan 2019 15:56:56 GMT

This is a joke, right? I send you a letter on the 21.09. which included the following sentence: "Would you mind acknowledging finally my contract, stop overcharging me and return me the amount I overpaid?".

It's 25.1.2018 AND YOU STILL HAVEN'T REIMBURSED ME. SEND ME THE MONEY ASAP, OR I'M TALKING TO LAWYERS!!!!

Re: Overpayment

Seb4sti4n — Mon, 28 Jan 2019 08:30:42 GMT

Hello magdalenkaklein,

it isn't a joke. My colleague has ordered the credit penultimate week.

The order to payment is in process. I'm sorry it's taking so long.

Best Regards

Sebastian