Internet not working FC811

AnaFonseca — Thu, 24 Jan 2019 14:34:55 GMT

Hello,

For 5 days I don't have internet working. I used the diagnose option on my easy box 904 xDSL and it gave me 3 errors: FC 811, FC812 and FC 830.

I tried rebooting, disconnected and reconnected the cables and even reset the device. When installing again I go to the MIC phase and the program doesn't go any further. I already bought a new DSL cable, but the box doesn't even recognize it (it recognizes the original one, though).

I tried calling technical support, but I can't get through with the call. Please, I need help.

Thank you

Re: Internet not working FC811

Jens-K — Thu, 24 Jan 2019 14:36:31 GMT

Hi AnaFonseca,

please use the original cables on your modem and turn it on.

Then please send me a private message: Click on my avatar -> Diesem Benutzer eine private Nachricht senden

I need your name, your customer number and your mobile phone number.

Regards,

Jens

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Internet not working FC811

Re: Internet not working FC811