Thema "Re: Cancel my contract" in Archiv_DSL

Cancel my contract

Tiobel — Sun, 16 Dec 2018 10:14:18 GMT

Hello,

I do not live in Germany since November and I would like to cancel my Internet contract.I do not have a "Abmeldebestatigung" because my city did not send it to my new address and I can not reach them.

The only document stating that I already left is the termination of my house contract, that I already send out to Vodafone but you are still charging me, even when the new renter has also a contract with you.

Basically you are charging 2 times in the same address.

Please proceed with my contract cancelation as soon as possible

Re: Cancel my contract

Jens-K — Sun, 16 Dec 2018 16:19:09 GMT

Hi Tiobel,

where did you send the termination to and did you receive a confirmation? It usually is sent by e-mail.

What is the name of the tariff you were using? I'm asking because you can not activate 2 different DSL contracts at the same time on one DSL connection.

Also please note that you receive at least one more ivoice after the end of the contract.

Regards,

Jens

Re: Cancel my contract

Tiobel — Mon, 17 Dec 2018 19:23:10 GMT

I tried over internet and the replay was open a post here!!

My tariff was Red Internet & Phone.

How do I cancel my contract?

Re: Cancel my contract

Jens-K — Tue, 18 Dec 2018 11:49:43 GMT

Hi Tiobel,

you can cancel your DSL contract using this contact form: DSL Kündigung

Or do you use a cable connection. The tariff name is Red Internet & Phone Cable then.

Regards,

Jens

Re: Cancel my contract

Tiobel — Mon, 07 Jan 2019 19:39:42 GMT

I tried this two times, the replay is:

"Dear Mr. Gomes,

to solve your problem, please visit our Vodafone forum under forum. vodafone .de . Open a new thread for your questions and have a little patience. One of my colleagues wants to take care of your problem. "

What do I do ??

Re: Cancel my contract

Seb4sti4n — Wed, 09 Jan 2019 08:39:49 GMT

Hey Tiobel,

this is a customer to customer community.

Jens-K shows you here a official way to cancel your contract.

Kind Regards

Sebastian

Re: Cancel my contract

Tiobel — Wed, 09 Jan 2019 20:09:33 GMT

I already did this twice!!!!

The replay is always the same. Open a post in the forum!!!!

What kind of service is this??

Re: Cancel my contract

Seb4sti4n — Thu, 10 Jan 2019 13:22:35 GMT

Hello Tiobel,

the Community (Forum) isn't the way to cancel your contract. Thats wrong!

You also can cancel your contract by letter. Please your this Adress:

Vodafone GmbH

Kundenbetreuung

40875 Ratingen

On this site your find all ways to cancel the contract.

Regards

Sebastian

Re: Cancel my contract

Tiobel — Sat, 12 Jan 2019 14:06:56 GMT

Seb4sti4n,

I know that this is not the way, but this was the replay from Vodafone services to me. You can read in one of the previous posts.

I will send the letter and see what comes out of this.

Thanks for the help.