Thema "Re: Umzugsservice from website not working" in Archiv_DSL

Umzugsservice from website not working

jordna — Thu, 29 Nov 2018 13:38:55 GMT

Hello,

I tried to use the "Umzugsservice" to move the interent to my new addres, but always receive this error:

I can not call the number, because not speaking German. What are my options?

Regards

Re: Umzugsservice from website not working

Tina — Mon, 03 Dec 2018 18:10:30 GMT

Hello jordna,

you can tell me your new address incl day of move and I'll take care of it.

Also send me the following informations in a private message:

full name

address

customer number

Please reply here when you have sent the private message.

Best regards

Tina

Re: Umzugsservice from website not working

jordna — Tue, 11 Dec 2018 12:51:20 GMT

Hello Tina, I sent you the old adress. Can we please get some speed on this as it's really sad without internet?

Thank you

Re: Umzugsservice from website not working

Jens-K — Sat, 15 Dec 2018 12:41:30 GMT

Hi jordna,

you are obviously using a DSL and not a cable connection, so I take over here.

Please send me a private message with your name, your customer number (0019...), your new address, the date when you are moving and the exact location of your new home (e.g. apartment building, 2nd floor, right...)

Regards,

Jens

Re: Umzugsservice from website not working

jordna — Sat, 05 Jan 2019 14:47:01 GMT

Hi Jens,

Seems I can't send you private message.

The customer number is: xxxxx

address: xxxxx

Date of movement: I've been here for a month

exact location: apartment building, 3rd floor, first door, apartment number is xxxx

kind regards

Jordan

Edit: Please don't post personal data in public.

Re: Umzugsservice from website not working

DanyG — Mon, 07 Jan 2019 11:19:07 GMT

Hi jordna,

I ordered the relocation for you. Please note, that it can last about 4 weeks until the activation.

BR,

Dany