Thema "Betreff: Internet contract (change from telephone line to cable)" in Archiv_DSL

Internet contract (change from telephone line to cable)

H_KWON — Sat, 29 Dec 2018 11:56:01 GMT

DSL & Cable

Dear Mr/Mrs,

hello, this is Hyunah kwon (KundenNummer: xxxx)

I made a contract for the Internet in my new apartment, and I got the FRITZ box with DSL.

But I found that my new apartment does not have a telephone line. The previous tenant used the cable in the basement. (attached: Picture 1)

Could you please change the DSL to cable box, and install it?

Thanks and best wishes,

Hyunah kwon.

Edit: Personal data deleted.

Betreff: Internet contract (change from telephone line to cable)

_brösel_ — Sat, 29 Dec 2018 12:48:30 GMT

Your Picture: Vodafone will not be able to supply internet via cable. Contact https://www.unitymedia.de/ for more information.

However, let a forum moderator clarify whether the DSL connection has not been activated, the contract can be revoked.

Re: Internet contract (change from telephone line to cable)

Norman — Wed, 02 Jan 2019 09:36:39 GMT

Hi H_KWON,

first: Happy new year. 🙂

I have checked your account. I'm sorry for that issue. 😞

We have already told you that the Telekom technician found that the telephone line is missing within the house. Please inform your property manager / landlord. They instruct the repair - normally - from a local electronics company.

Unitymedia is not a Vodafone Company. I'm sorry but I can't cancel our contract. Please talk to your landlord / property manager. We've sent you a letter with the discribtion too.

Best regards,

Norman

Re: Internet contract (change from telephone line to cable)

H_KWON — Wed, 02 Jan 2019 10:33:22 GMT

DSL & Cable

Dear Norman,

Happy new year.

I do not mean that I want to cancel the contract.

I just want to change the Vodafone DSL Modem to Vodafone Cable Modem. Unitymedia modem is the one of previous tenant. They will take it out soon.

I am keeping the DSL Modem in my house. Could you please install the Internet by Cable Modem, and take the DSL Modem back?

I did not know if I could choose DSL and cable modems, because the workers in Vodafone did not ask me about it. They just sent me the DSL modem.

I really hope that you can change the DSL Modem to Cable Modem.

Thank you, and best wishes,

Hyunah Kwon.

Re: Internet contract (change from telephone line to cable)

Norman — Thu, 03 Jan 2019 09:16:38 GMT

Hey H_KWON,

thank you. 🙂

It doesn't work. Unitymedia is not Vodafone. They didn't open their network for other internet service provider (ISP). Vodafone Cable is not available in North Rhine-Westphalia, Hesse & Baden-Wuerttemberg.

I'm sorry. 😞

Best regards,

Norman