Cancel contract - leaving Germany

KristA6 — Thu, 13 Dec 2018 09:23:16 GMT

Hello, I'm leaving Germany and I've seen many posts on this topic .

I have already submitted the opt-out for both my DSL and mobile contracts through the contact form online, but I do not have any confirmation or proof of this. I went to the store yesterday and what I told. This seems silly to have a paper letter to an internet company. Can I just cancel online?

Betreff: Cancel contract - leaving Germany

Der Ritter — Thu, 13 Dec 2018 09:31:17 GMT

@KristA6 schrieb:

(...) and I've seen many posts on this topic .

Did you just see(!) them or did you read(!) and understand(!) them as well? If the latter, how come you open up the x+1. thread regarding a topic that has been explained into detail at least x times?

In a nutshell:

For a premature cancellation of a fixed line connection to be approved you need to provide Vodafone with proof of your leaving the country (i.e. Abmeldebescheinigung). And yes, this should be sent either by contact form or with an "oldschool" letter.
There is no legal basis for prematurely terminating a mobile connection when moving abroad, as you can still use the (roaming) service as contractually agreed on.

For more details, also regarding the follow-up payments for the fixed network connection in the three months after approved cancellation, please refer to the posts you already found. All the answers are in there.

Thema "Betreff: Cancel contract - leaving Germany" in Archiv_DSL

Cancel contract - leaving Germany

Betreff: Cancel contract - leaving Germany