Stuck with two contracts!

drox — Sat, 01 Dec 2018 13:30:47 GMT

Hello everyone,

I am currently facing a very annoying issue that highlight how Vodafone Kabel and Vodafone DSL are not communicating together...

This starts two months ago. I call the hotline to complain about my 100MB cable connection being very slow during the evening (Berlin, Neukölln). This has been going on like this for at least 6 months, so I decided to do something. The person I get on the phone tells me that this is a known problem, and the the solution is to switch to a DSL contract. The person explains me that since I will stay as a Vodafone customer, they can use the "umzug" process to stop my Kabel contract and start a DSL one without any extra fee. Fine, I'm in, thank you.

I send the cable modem back as soon as I receive my DSL modem, as planned. This was in mid-October. Since then, I have received no confirmation, and the money for the cable contract is still taken from my account!

I want to clarify the situation, to be sure the cable contract is canceled and get money back for the cable conection I'm not using since October!

Please let me know if there is anything else I should do, i'm desperate...

Thank you everyone.

Re: Stuck with two contracts!

Andre — Mon, 03 Dec 2018 09:13:03 GMT

Hey drox,

im sorry that the change to cable was such an unpleasant expirience.

Normally you should recieve a document which you have to fill out , so that the old contract gets cancelled.

Please send me a private message with both customernumbers. I will cancle the dsl contract & make an adjustment.

To send me a private message, please click on my name/avatar -> then on the right side "Diesem Benutzer eine Nachricht senden".

Best regards,
Andre

Thema "Re: Stuck with two contracts!" in Archiv_DSL

Stuck with two contracts!

Re: Stuck with two contracts!