Thema "Re: A complete mess with status understanding of the DSL-order" in Archiv_DSL

A complete mess with status understanding of the DSL-order

anatoly — Wed, 31 Oct 2018 12:37:58 GMT

I've got an order of DSL connection on 15.10.2018

On 23.10.2018 I have received SMS with date and time for the technician to come: 30.10.2018

On 30.10.2018 technician came and did his job and said that everything is ready to connect the device.

Today ( 31.10.2018 ) at 7:28 I have received a new SMS from Vodafone with a date for the technician to come - 23.11.2018. Now it looks like a complete mess for me. I still do not get my ordered EasyBox and any credentials which are supposed to be there. Can anyone help me with it? Somebody to talk to directly to you. I'm struggling with this situation.

Thanks in advance.

Re: A complete mess with status understanding of the DSL-order

Jens-K — Thu, 01 Nov 2018 11:47:16 GMT

Hi anatoly,

I will have a look into the status of your order.

Send me a private message by clicking my avatar -> Diesem Benutzer eine private Nachricht senden.

I need your name, order number (ARC...) and your customer password.

Regards,

Jens

Re: A complete mess with status understanding of the DSL-order

anatoly — Fri, 09 Nov 2018 12:36:08 GMT

I haven't received notification regarding my question in time so answered you yesterday via PM. When you have a time please take a look. Thanks in advance!

Re: A complete mess with status understanding of the DSL-order

anatoly — Mon, 12 Nov 2018 10:30:08 GMT

Hi, @Jens-K

Have you been able to check my PM?

I'm looking forward to hear from you.

Re: A complete mess with status understanding of the DSL-order

Jens-K — Thu, 15 Nov 2018 11:58:10 GMT

Hi anatoly,

yes, I already answered via private message.

Please have a look.

Regards,

Jens

Re: A complete mess with status understanding of the DSL-order

anatoly — Thu, 15 Nov 2018 12:22:00 GMT

This thread could be closed as solved. Thanks for your assistance.

Re: A complete mess with status understanding of the DSL-order

Jens-K — Thu, 15 Nov 2018 14:35:09 GMT

Hi anatoly,

thanks for your feedback!

I'm closing this thread since you marked it as "solved".

Regards,

Jens