Thema "Re: No DSL connection" in Archiv_DSL

No DSL connection

YuriiMatsko — Fri, 09 Nov 2018 13:21:30 GMT

Hello

My DSL internet connection had stopped. My router can not find a signal.

Can you help me pls ASAP. Or provide phone number of English speaker support

Thank you

Best, Yurii

Kira — Sun, 11 Nov 2018 17:59:54 GMT

Hi Yurii,

welcome to the Vodafone-Community!

We don´t have any specific number for english customers, but our customer-hotline service should be able to handle your request in english 🙂

If you want to report an incident, you can do that here either.

All we need to open a ticket is your customer data and your mobile number in case of questions.

Best regards

Kira

YuriiMatsko — Tue, 13 Nov 2018 10:28:46 GMT

Hello Kira

Thanks for responce. The problem is that internet connection interrupted all the time.

My customer data

contract number - 0019****

phone number - +491****

address - ****

In case you need any additional information - I'm always available to provide it

Edit: Please do not post your customer data.

Seb4sti4n — Tue, 13 Nov 2018 11:31:14 GMT

Hello Yurii,

we open a ticket for you now.

The technican will send you a SMS with a number. Please call them to fix your problem.

Kind Regards

Seb4sti4n