Dsl problem (eng)

rafalski102 — Sun, 23 Sep 2018 09:55:04 GMT

Hello. I have a problem with my dsl connection. Basically, i need to restart router couple times a day.

It really annoying me that i need to restart it every time my dsl speed slows down. Can you help me with this problem?

Dear,

Rafalski102

Re: Dsl problem (eng)

Jens-K — Wed, 26 Sep 2018 16:18:24 GMT

Hi rafalski102,

in order to open a technical ticket you can call our hotline or you contact our Net-Experts

there you can do our Netz-Experten-Check and ask for them to call you back.

If your connection is too slow, please collect at least 3 speedchecks before:

- No WIFI, please use a cable connection between your computer and the modem

- No parallel downloads or streams

In some cases a full reset of the modem might work.

Regards,

Jens