Thema "Complain regarding DSL activation" in Archiv_DSL

Complain regarding DSL activation

syra_muc_de — Tue, 04 Sep 2018 12:10:47 GMT

Hello Support,

I would to submit a complaint regarding the activation of our new DSL connection. Yesterday the Telecom technician was supposed to visit our apartment in order to enable the DSL connection. After the appointment timed passed, I received a text from Vodafone that the connection cannot be done today. Calling the Vodafone supported yesterday didn't yield any useful information of what really happened. Today, I received a call back and aparently the technician was yesterday around the premises.

Our apartment is on a central road, the main entrance is quite big to be missed and the door bell has my name on it. My girlfriend and me work from home so there is zero change that we missed the technician. The Vodafone support representative informed that the door bell should only have my name on it (currently has both mine and my girlfriend's) so that the technician can easily find it. I have a hard time understanding this request.

The new appointment is scheduled for next Monday. I understand that you are not in control of the Telecom technicians but I'm posting here with the hope that this complain is logged and potentially transferred to Telecom. Also, I would like to prevent any chance that we are charged for the 2nd visit of the technician as this would be absurd.

Best regards

Ioannis

Re: Complain regarding DSL activation

Jens-K — Wed, 05 Sep 2018 12:24:02 GMT

Hi syra_muc_de,

I'm sorry that the technician didn't find you at the first try.

In order to activate your connection we have to make another appointment.

As you said you already made another appointment. So in this case I can just ask you for your patience.

Regards,

Jens

Betreff: Complain regarding DSL activation

Stephan — Mon, 17 Sep 2018 08:13:35 GMT

Hi syra_muc_de,

since the DSL connection could now be installed, we have terminated your cable contract. In the next few days you will also receive a confirmation for that by post.

Regards

Stephan

Betreff: Complain regarding DSL activation

syra_muc_de — Mon, 17 Sep 2018 08:20:50 GMT

Hi Stephan,

Many thanks for taking care of that.

Best regards

Ioannis

Betreff: Complain regarding DSL activation

Stephan — Tue, 18 Sep 2018 10:31:59 GMT

Hi syra_muc_de,

you're welcome.

Do you have any further questions?

Regards

Stephan

Betreff: Complain regarding DSL activation

syra_muc_de — Fri, 21 Sep 2018 06:43:07 GMT

Thank you for your help.

Betreff: Complain regarding DSL activation

Thomas — Mon, 24 Sep 2018 12:00:41 GMT

Hi syra_muc_de,

can we close the post?

Regards

Thomas