Thema "Re: DSL not activated yet" in Archiv_DSL

DSL not activated yet

Adi16 — Mon, 17 Sep 2018 14:03:37 GMT

Hello,

I was given an appointment to activate my DSL connection last Friday. But suddenly it was cancelled on Friday morning around 10:30 without any further information and was told to take another appointment. I tried to take one but was told that my order is being processed and I will be notified shortly. Until now I didnot receive any information.

How long will I need to wait?

Re: DSL not activated yet

Kira — Tue, 18 Sep 2018 15:00:49 GMT

Hi Adi16,

welcome to the Vodafone-Community!

I´m sorry, that you had to wait for the technician inconclusivly.

If your technician-appointment was not successful, you can schedule a new date.

Have you already tried it here: dsl.vodafone.de/termin?

You have to register at "MeinVodafone" first.

Use this Link to register fast: https://www.vodafone.de/meinvodafone/account/registrierung/onlineregcode

Best regards

Kira

Re: DSL not activated yet

Adi16 — Fri, 21 Sep 2018 13:48:22 GMT

Hi Kira,

Thanks for your reply. For registering in "MyVodafone" I need to have the online registierungscode which I have not received. I have only received the box with the router and the router installation code per email. The welcome letter from Vodafone which should contain the registierungscode, I have not received.

However I have already tried this link http://dsl.vodafone.de/termin and it is not working.

It will be of great help if you could look into the matter.

My customer number is: xxx

Edit: customer number removed. Do not post personal data in public.

Re: DSL not activated yet

Jens-K — Fri, 21 Sep 2018 13:51:22 GMT

Hi Adi16,

in order to make another appointment you can either call or you send me a private message.

Click on my avatar -> Diesem Benutzer eine private Nachricht senden.

I need your name, customer number and customer password. Also I need the desired date. Please note that we have to make the appointment 5 workdays in advance and I will not read your message before beginning of next week.

So calling us would be the quickest way for you.

Regards,

Jens