Thema "Re: Trying to cancel my DSL contract ENGLISH" in Archiv_DSL

Trying to cancel my DSL contract ENGLISH

momoaa444 — Fri, 07 Sep 2018 14:03:32 GMT

Good day fellow commnunity members, I have been trying to cancel my DSL connection for the past 2 weeks and I have gotten no response from any vodafone reps "I filled out the kundigung form for my contract cancellation 2 weeks ago''. The problem is now I have moved to austria in a student accomodation and cannot use the service anymore.

Betreff: Trying to cancel my DSL contract ENGLISH

Der Ritter — Fri, 07 Sep 2018 14:14:08 GMT

@momoaa444@ schrieb:

"I filled out the kundigung form for my contract cancellation 2 weeks ago''.

The more interesting part would be what you then did with the Kündigung document after filling it out and if you have followed the approach (in terms of "How to cancel a DSL or cable contract when moving to another country.") outlined in literally dozens of threads.

Betreff: Trying to cancel my DSL contract ENGLISH

momoaa444 — Fri, 07 Sep 2018 15:07:38 GMT

thanks for your reply Knight. As for what I did after the form was complete I have to be honest I thought it was going to be automatically sent to a vodafone rep. I presume that is not the case and I have to print it out?

Betreff: Trying to cancel my DSL contract ENGLISH

momoaa444 — Fri, 07 Sep 2018 15:13:00 GMT

Also another quick question, is there any chance you can link a thread of early cancellations due to leaving the country, it would be greatly apprecided

Re: Trying to cancel my DSL contract ENGLISH

Stephan — Mon, 10 Sep 2018 12:26:55 GMT

Hi momoaa444,

if you send the cancellation two weeks ago, you should already have received some response.

I'll have a look on this. Please send me a private message with the following information:

your name

your address

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Trying to cancel my DSL contract ENGLISH

momoaa444 — Mon, 10 Sep 2018 13:22:54 GMT

I have sent you a pm Stephan 🙂

Re: Trying to cancel my DSL contract ENGLISH

Stephan — Tue, 11 Sep 2018 13:32:47 GMT

Hi momoaa444,

unfortunately we haven't received a cancellation yet. The last letter we got from you was in 2017.

You wrote, that you filled out the cancellation two weeks ago. Where did you do that? In a shop or online via our contact form.

Regards

Stephan

Re: Trying to cancel my DSL contract ENGLISH

momoaa444 — Tue, 11 Sep 2018 14:31:15 GMT

I filled out the online fourm

Re: Trying to cancel my DSL contract ENGLISH

Stephan — Wed, 12 Sep 2018 09:00:50 GMT

Hi momoaa444,

okay then please do that again. As I already wrote, we got no cancellation from you.

Gruß

Stephan

Re: Trying to cancel my DSL contract ENGLISH

momoaa444 — Thu, 13 Sep 2018 11:41:28 GMT

Good day Stephan,

i have filled out another online form and sent it. I hope it went through this time 🙂

Best Regards,

Momo

Re: Trying to cancel my DSL contract ENGLISH

Stephan — Thu, 13 Sep 2018 13:44:19 GMT

Hi momoaa444,

did you get a confirmation after sending your message via the form?

Regards

Stephan

Re: Trying to cancel my DSL contract ENGLISH

momoaa444 — Thu, 13 Sep 2018 18:26:57 GMT

Hey Stephan, yes I did. Vodafone Dialog ID: 13833499001

Re: Trying to cancel my DSL contract ENGLISH

Stephan — Mon, 17 Sep 2018 09:45:45 GMT

Hi momoaa444,

okay, then we'll get some response in the next few days.

Regards

Stephan