English - No Brief No Online Reg Code and Moving another house, no progress in two months

GKI — Tue, 21 Aug 2018 10:10:09 GMT

Hello Community,

Unfortunately I lost my all data(zugansdaten, online reg code, mic inst code) about my contract, but I was using normally my internet connection.

(All I got is customer number like 0019435........ and a password valid in vodafone shop)

In 3 jujy I have moved to another house. Then the adventure began;

I ve gone Vodafone shop five times, They have told me , I should get an email or brief to my new adress. Nothing came.

All the visits they told me I will get an email but I get nothing.

I ve done 3 times movement registration(umzug melden) and nobody came.

But Vodafone is still billing me almost for two months and worst case scenario is that I still dont have any internet connection.

I can not fully explain this in German so I couldnt succesfully connect to customer service.

What is the best solution for this issue ? To recover my datas and stuff and relocate my vertrag?

IS there any English speaking customer service .?

Re: English - No Brief No Online Reg Code and Moving another house, no progress in two months

Jens-K — Wed, 22 Aug 2018 10:25:02 GMT

Hi GKI,

welcome to the Vodafone Community!

A relocation takes between 4 to 6 weeks. If you gave us your e-mail address and confirmed it you receive all info regarding your order to this address.

Please check your inbox and spam folder.

If you don't find any info, send me a private message by clicking my avatar -> Diesem Benutzer eine private Nachricht senden.

I need your name, customer number and customer password.

Also I need your e-mail address, the addres of your new home including details where your flat is.

For example: Appartment building, 2nd floor, right. Also I need to know if the building's entry is on the street or if it is in the backyard.

Regards,

Jens

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English - No Brief No Online Reg Code and Moving another house, no progress in two months

Re: English - No Brief No Online Reg Code and Moving another house, no progress in two months