Thema "Betreff: Vodafone charges 59/-Euro" in Archiv_DSL

Vodafone charges 59/-Euro

Risnas — Tue, 21 Aug 2018 11:14:49 GMT

I don’t have connection yet but Vodafone starts charging me
My Kontonummer ***.
Pls help me to understand

Number deleted, dont post any personal information on a public board

Edit: Moved from Kabel to DSL. @Risnas

Betreff: Vodafone charges 59/-Euro

MasterScorpion — Tue, 14 Aug 2018 22:02:14 GMT

Do you have any contract with VF ?

Betreff: Vodafone charges 59/-Euro

Risnas — Sat, 18 Aug 2018 10:38:55 GMT

Yes I requested and unfortunately after technician visit he said it’s not possible to have the connection to My house due to some technical issues but after all this Vodafone charge me 59/- Euro even i have Return the Router to them

Betreff: Vodafone charges 59/-Euro

Andre — Sun, 19 Aug 2018 10:38:56 GMT

Hey risnas,

according to our terms and conditions, we take a fee over 59 Euros if a technician appointment fails for a reason a customer has to take responsibility for.

We payed for the technician, the inhousecables were faulty/not existent. Thats why the contract has been cancelled.
But you still have to pay the one time fee / partial invoice for this appointment.

I whish you all the best - and i hope that a local cable provider f.e. can bring you online.

Best regards,
Andre

Betreff: Vodafone charges 59/-Euro

Risnas — Sun, 19 Aug 2018 11:08:13 GMT

Thanks for the response, but still at the first place this to be notified to customers and it’s not mentioned any of your documents given to me that if connection not successful we will charge...!!!

I am a new to German and due to this bad experience I’ll not allow any of my friends or family members to go with Vodafone from now onwards
This is true cheating!!!

Betreff: Vodafone charges 59/-Euro

Jens-K — Mon, 20 Aug 2018 12:13:44 GMT

Hi Risnas,

in our welcome letter (usually sent via e-mail) you will find all info regarding the activation and the appointment there.

Also there is a note that we have to charge you for a second appointment.

The price can be found in our pricelist: https://www.vodafone.de/infofaxe/120.pdf

Regards,

Jens

Betreff: Vodafone charges 59/-Euro

meister_voda — Mon, 20 Aug 2018 13:10:52 GMT

@Jens-K@ schrieb:
Hi Risnas,

in our welcome letter (usually sent via e-mail) you will find all info regarding the activation and the appointment there.

Also there is a note that we have to charge you for a second appointment.

The price can be found in our pricelist: https://www.vodafone.de/infofaxe/120.pdf

This one does not apply to "Internet & Phone Kabel" plans. Tho I'm not sure which kind of plan the customer applied for, as it's not given from the messages' context.

Betreff: Vodafone charges 59/-Euro

Risnas — Mon, 20 Aug 2018 20:25:50 GMT

Hello Jens,

Let me understand what you are saying...

If the second appointment only charges will applicable but My case at the first appointment technician updated us saying it’s not possible to get the connection due to technical issues on my building. In this case why I have to pay??

Betreff: Vodafone charges 59/-Euro

Risnas — Mon, 20 Aug 2018 20:27:07 GMT

@ Meister- voda.

Same answer apply

Betreff: Vodafone charges 59/-Euro

Jens-K — Tue, 21 Aug 2018 11:19:29 GMT

Hi Risnas,

if there is a problem with the inhouse wiring, the home owner / landlord is responsible for fixing this.

The Telekom is not responsivble for fixing the lines within your building.

So Vodafone is charged by the Telekom for the appointment, because the connection couldn't be activated due to customer reasons.

Regards,

Jens

Betreff: Vodafone charges 59/-Euro

Risnas — Tue, 21 Aug 2018 13:30:03 GMT

Dear Jens

I’m sure you didn’t get my point here; I never asked for Vodafone to repair my house I’m not a child to do so .. I responded to your comments that Vodafone charge for the second appointment in my case no body came to visit my place so why Vodafone charge 59/- without having second visit?