Thema "Re: New connection not activated" in Archiv_DSL

New connection not activated

amit_jha — Tue, 14 Aug 2018 05:33:36 GMT

I have ordered one vodafone 100 mbps dsl connection which was supposed to get activated on 13 august.
No technician visited on this date and coonection is still not working.

I only got a message from vodafone that connection cannot be activated today and asked me to book a new appointment..

Getting to english support is almost impossible so I am posting it here.
Also , dsl. vodafone.de/termin doesn’t work so i dont know what to do..

Please help me in resolving this. I need internet as soon as possible

Re: New connection not activated

Andre — Wed, 15 Aug 2018 12:56:20 GMT

Hi NewDSLActivatio,

most agents should be able to handle an engish call.

Sadly there is no dedicated hotline.

Feel free to send me a private message with your customernumber & mobilenumber.
A new appointment needs to atleast 7 days ahead. Monday till Friday either 8-13 or 12-17 o'clock.

Since i cant guarantee that i get to answer your PM today, please consider the 23.08 as the earliest date.

To send a private message, please click on my name/avatar -> then on the right side "diesem Benutzer eine private Nachricht senden".

Best regards,
Andre

Re: New connection not activated

amit_jha — Wed, 15 Aug 2018 13:22:07 GMT

I have sent you personal message with all the details. Please let me know about the appointment date.

Re: New connection not activated

Andre — Thu, 16 Aug 2018 10:20:53 GMT

I''ve already answered via PM.

I asked the telecom for the 24th, once i have a confirmation i will inform you.

Best regards,
Andre