Thema "Betreff: End of DSL contract as I'm leaving Germany" in Archiv_DSL

End of DSL contract as I'm leaving Germany

Aporia07 — Fri, 20 Apr 2018 09:21:43 GMT

Good morning,

First of all, sorry to write in English but my German is really bad.

I would like to end my DSL contract as I'm leaving the country next week. Where should I send my abmeldung to end my contract ?

Also, when will my contract end exactly ? And where should I send the Fritzbox back ? Can I give it to a Vodafone shop ?

If someone can help me please, I am bit lost.

Thank you,

Betreff: End of DSL contract as I'm leaving Germany

Dorovan — Fri, 20 Apr 2018 12:07:47 GMT

Hi @Aporia07,

you can send your termination via contact form: CLICK

Please add a copy of your "Abmeldebescheinigung".

After the contract's termination you will receive at least 1 more invoices (depending on your bill cycle).

You can pay via bank transfer. You will find our bank data and the amount on the invoice.

Regards

Betreff: End of DSL contract as I'm leaving Germany

Aporia07 — Sun, 29 Jul 2018 14:13:11 GMT

Hi everyone,

I left Germany at the end of April and sent my Abmeldung via the contact formular and I received a message saying that my contract will end on 2nd of May.

I sent the box by post just before I left.

I'm still receiving invoices since May, is it normal ? I paid until then but since my contract already ended, I don't understand.

Can someone help me with this please ?

Thank you very much !

Betreff: End of DSL contract as I'm leaving Germany

Norman — Tue, 31 Jul 2018 11:57:05 GMT

Hey Aporia07,

did you got a confirmation for the termination?

Best regards,

Norman

Betreff: End of DSL contract as I'm leaving Germany

Aporia07 — Thu, 02 Aug 2018 07:38:02 GMT

Hi Norman,

When I sent my abmeldung via the formular contact, the online customer service told me everything was good now until I receive the notice. But, since I left a few days after, I did not had the time to receive the confirmation by post I guess.

Can you help me end the contract definitively please ?

Thank you

Betreff: End of DSL contract as I'm leaving Germany

Norman — Fri, 03 Aug 2018 10:23:20 GMT

Hey Aporia07,

please be a little bit more patient. It is possible that it needs a little bit more time.

If you have no confirmation after next monday send me a privat message with the following data:

1) Your customer number

2) Your customer password

3) The ID of the contact form. You have received it with the acknowledgment of receipt.

I'll check your issue and will answere you asap.

Best regards,

Norman