Thema "Betreff: Modem installation code" in Archiv_DSL

Modem installation code

Brada56 — Mon, 30 Jul 2018 08:44:43 GMT

Hi, i got a problem with easybox for a week already and it says that it needs to be activated. But i lost my mic and welcome letter and can not request it on mein vodafone. How to activate it without that? Or it is problem with vodafone servers?

Betreff: Modem installation code

Gelöschter User — Mon, 30 Jul 2018 10:25:43 GMT

Please call the customer service and they will send you the mic again.

Betreff: Modem installation code

Brada56 — Mon, 30 Jul 2018 11:47:16 GMT

What is the number,and can they talk english,and what i have to say.

Betreff: Modem installation code

Gelöschter User — Mon, 30 Jul 2018 17:33:58 GMT

Vodafone Customer Service 0800/1721212

If you are a "Kabel Deutschland" customer call 0800/2787000

They should be able to offer english support as well.

Betreff: Modem installation code

Brada56 — Mon, 30 Jul 2018 21:03:50 GMT

I tried but nothing. They said that they cant help me. Anyway thanks for your help. But i dont know why at vodafone shops they say that all easyboxes are down? Is that true?

Betreff: Modem installation code

Gelöschter User — Tue, 31 Jul 2018 08:15:00 GMT

Sad to hear that they could not help you.

Two choises left.

1. Tell Vodafone about the contact form.

https://www.vodafone.de/contact/rf/contactform.jsp

2. Wait until a moderator takes care of your problem.

Re: Modem installation code

Norman — Tue, 31 Jul 2018 12:52:58 GMT

Hi Brada,

i'm sorry for your issue.

Please send me a private message with the following data:

1) Your customer oder landline number

2) Your customer password

I'll check your account and will generate a new MIC for you.

Best regards,

Norman