Thema "Re: Receiving bills even after confirmed contract cancellation" in Archiv_DSL

Receiving bills even after confirmed contract cancellation

Ankush — Mon, 16 Jul 2018 13:00:05 GMT

Hi,
I have done contract cancellation on Jan 2018 and I received a confirmation for the same that after 30th May 2018 , my contract will be cancelled.

Still I am receiving bill and money is getting deducted due to SEPA.

Please suggest what to do!

Attaching the confirmation of cancellation.

Thank you.

Edit: Would you scan your credit card and post the pictures online? If not, why would you post a letter that contains all your personal data used by Vodafone openly on a public board? Attachment removed.

Betreff: Receiving bills even after confirmed contract cancellation

Der Ritter — Mon, 16 Jul 2018 12:57:07 GMT

Was it a premature cancellation?
Have you checked whether the customer numbers on the cancellation and the one that the money gets collected for are identical?
Is the sum the same as before or did it change?

Betreff: Receiving bills even after confirmed contract cancellation

Ankush — Mon, 16 Jul 2018 13:18:35 GMT

Hi,

Thanks for your reply.

It was not premature cancellation. 2 years was supposed to complete on 29.05.2018.

Also termination letter state my kudennummer and I was not having any other contract except this DSL connection.

following was mentioned in confirmation letter ''Ihr Vertrag mit uns endet zum 29.05.2018. Ab diesem Datum können Sie über Ihren Vodafone-Anschluss nicht mehr telefonieren oder angerufen werden. Auch die Nutzung des Internets ist über den Anschluss nicht mehr möglich''.

Also Prices got changed by 10 euro.

Money already got debited from my account, sould I block that amount or it will be reimbursed?

Thank you in advance for your help.

Re: Receiving bills even after confirmed contract cancellation

HeikeF — Mon, 16 Jul 2018 16:50:31 GMT

Hallo Ankush,

is it mobile or DSL?

This is the mobile board but you are writing about your DSL connection?

Regards

Heike

Re: Receiving bills even after confirmed contract cancellation

Ankush — Mon, 16 Jul 2018 16:59:56 GMT

Hi,

I was not aware that you have different board for Mobile and DSL.

It was for DSL connection. Could you help in this case?

or assign it to DSL board?

Thank you.

Re: Receiving bills even after confirmed contract cancellation

Der Ritter — Tue, 17 Jul 2018 08:50:23 GMT

@Ankush@ schrieb:

(...) or assign it to DSL board?

Done. 😉

Re: Receiving bills even after confirmed contract cancellation

Andre — Wed, 18 Jul 2018 06:26:02 GMT

Hey Ankush,

feel free to send me a private message with your customernumber&password.
therefore please click on my name/avatar -> then on the right side "Diesem Benutzer eine private Nachricht senden".
I will have a look into your customeraccount.

Best regards,
Andre

Re: Receiving bills even after confirmed contract cancellation

Ankush — Wed, 18 Jul 2018 08:38:19 GMT

Hi,

I provided all the details and password in private messsage. Please check.

Re: Receiving bills even after confirmed contract cancellation

Andre — Wed, 18 Jul 2018 09:54:36 GMT

Hi Ankush,

i did already answer you via PM.

The latest charge was the fee for taking your phone number to another ISP.
The contract has been cancelled in June.

Best regards,
Andre