Thema "Betreff: moving of DSL contract to new address" in Archiv_DSL

moving of DSL contract to new address

basharaq — Fri, 13 Jul 2018 10:06:20 GMT

Hello, I have a problem with my DSL contract. in last December i moved to a new apartment and so asked for my DSL.

however, i am still in my new address.

i am currently using a temporary internet connection for which i pay as well.

i have no idea what to do and i am unable to communicate with anyone in Vodafone.

can anyone help me?

FYI my customer number is xxx

thanks,

Bashaar

Edit: Personal information, such as a customer number, is nothing that should be posted openly on the internet.

Betreff: moving of DSL contract to new address

Der Ritter — Fri, 13 Jul 2018 10:08:41 GMT

@basharaq@ schrieb:

Hello, I have a problem with my DSL contract. in last December i moved to a new apartment and so asked for my DSL.

Two questions:

What measures have you taken since December to clarify this issue?
What do you mean by "asked for my DSL"? Did you notify Vodafone of your move to a new appartment in terms of a "Umzugsmeldung"?

Betreff: moving of DSL contract to new address

basharaq — Fri, 13 Jul 2018 10:41:25 GMT

1- i actually wasn't aware that i was still being charged until i noticed it in my bank transactions by chance. yes that was a mistake on my part that i have only myself to blame for. i just assumed they would not charge me but that was a mistake.

2- yes, i did notify a vodafone branch and filed an application for it. i wasn't given any papers regarding the issue and this being my first time doing it i wasn't really aware of the full process.

what would help me right now is just an email address or a phone number where i can contact them directly and clarify the situation.

many thanks.