Thema "Re: Issue in DSL connection" in Archiv_DSL

Issue in DSL connection

shaileshjn — Thu, 07 Jun 2018 12:51:00 GMT

Hi,

Recently I have taken new vaodafone combination pack for DSL, internet and TV. The day technician came for connection my landlord was not available so he returned mentioning that you need to take new appointment. Now I am not able to take new appointment online. Vodafone on call helpline *piep*, when I call them they speak only German and not able to understand me.

I feel cheated as I am trying to contact vodafone but not able to get any answer, I can't expect the same with an international service provider like Vodafone.

In my vodafone site my connection is showing activated while in reality telephone line is not connected.

It would be great if someone can help and let me know the place where can I contact.

Re: Issue in DSL connection

Jens-K — Fri, 08 Jun 2018 12:34:42 GMT

Hi shaileshjn,

welcome to the Vodafone Community!

You can send me a private message by clicking my avatar -> Diesem Benutzer eine private Nachricht senden.

I need your name and customer number.

I won't read your message before monday. So the earliest appointment possible is Monday, June 18th.

Or any later date.

Regards,

Jens

Re: Issue in DSL connection

Der Ritter — Fri, 08 Jun 2018 13:04:44 GMT

Just for your information, @shaileshjn: Both your duplicate posts were removed from the board and archieved. Please refrain from posting the same issue more than once. @Jens-K has offered you his help in your oiriginal thread (see above). Thanks.