Internet not activated after technician visit

Tofu21 — Mon, 28 May 2018 16:29:19 GMT

Dear Vodafone Community,

Unfortunately my German is not good enough to explain the situation.

I have made a contract with Vodafone for the Red and Internet Phone 100 DAL. Today at around 11 the Techniker came to install and connect the DSL. Normally at 17:00 the same day, the internet should be activated already. However, until now I am still not able to use the internet.

On the modem, power/DSL is blinking, WLAN is on. But the rest (fon, DEXT, and info) are off. When I go to fritz.box -> DSL information, it says “DSL kabel nicht angeschlossen”.

I have called hotline and they have opened a ticket but said that it can take up to 48 hours to get a response. Normally it should be ok but I’m already having bad experience with the installation (Techniker came 1,5 hours too late for the first visit so I was not at home anymore and had to make another appointment which took more than 1 week), so I would like to use my internet as soon as possible.

I have restarted the modem, unplugged the cable for 30 seconds, and the normal routine but it’s still not working.

Kind regards,
Tofu

Re: Internet not activated after technician visit

Andre — Tue, 29 May 2018 16:55:41 GMT

Hey tofu21,

i'm sorry that the telecom technician did not set up your landline properly.

But since you've already an active incident ticket - what do you excpect us(the moderators) or the comunity to do ?
This most likely can't be fixed remotly, otherwise we would not have comissioned a technician onsite.

If you have a vodafone mobile contract, i can try to gift you some free lte traffic.
Then feel free to send me your customer & mobilenumber via pn.

(therefore please click on my avatar, then on the right side "Diesem Benutzer eine private Nachricht senden".

Otherwise i'm sorry - but you will have to wait for the second appointment with the technician.

Best regards,
Andre

Thema "Re: Internet not activated after technician visit" in Archiv_DSL

Internet not activated after technician visit

Re: Internet not activated after technician visit