Thema "Betreff: how to transfer a contract" in Archiv_DSL

how to transfer a contract

leo8 — Mon, 30 Apr 2018 09:58:29 GMT

I'm a tenant of a flat and have a DSL contract opened by myself 2 and half years ago. my landload would like to take over my contract, how should we do?

Thank you.

Betreff: how to transfer a contract

Dorovan — Mon, 30 Apr 2018 11:35:48 GMT

hey @leo8

you just need the InfoDok 297, fill it all in and send it back to vodafone.

Betreff: how to transfer a contract

leo8 — Tue, 15 May 2018 06:53:48 GMT

HI,

I now have a further question.

after filling the Documment-297, I noticed there are two vodafone addresses.

one is on first page: it's 40839 Ratingen

the other one is on page 5, it's 40875 Ratingen.

which address should I send to?

Thanks.

Leo

Betreff: how to transfer a contract

Jens-K — Tue, 15 May 2018 14:31:18 GMT

Hi leo8,

as mentioned on the first page of the form, please send it to:

Vodafone GmbH

Auftragsbearbeitung Festnetz

Postfach 10 10 64

40839 Ratingen

Regards,

Jens

Betreff: how to transfer a contract

leo8 — Tue, 22 May 2018 12:33:13 GMT

after sending out the document, I got an auto reply from vodafone said that you need to have a copy of the new contractor's ID, how can we send the copy? is there exist an email we can send the copy to?

Betreff: how to transfer a contract

Jens-K — Tue, 22 May 2018 14:03:28 GMT

Hi leo8,

you can send it to the address mentioned above or by using our contact form

Please make sure that the copy is readable.

Regards,

Jens