English speaking support for missing Willkommensbrief

elgris — Fri, 27 Apr 2018 08:12:11 GMT

Good morning everyone!

I received my DSL device, however I cannot activate it, because "Installation Code" is missing. Looks like it should have been arrived in "Willkommensbrief" from Vodafone. Unfortunately, I haven't received one (my move to new apartment was a mess).

Could someone please help me to either initiate new delivery of Willkommensbrief or get Installation Code for DSL device?

Thanks for help!

Re: English speaking support for missing Willkommensbrief

Jens-K — Sun, 29 Apr 2018 10:44:47 GMT

Hi elgris,

the original welcome letter was sent on March 29th.

As I wrote via PM we will send it again. I also have sent the MIC via SMS.

Regards,

Jens

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English speaking support for missing Willkommensbrief

Re: English speaking support for missing Willkommensbrief