Thema "Betreff: English speaking support for failed delivery of DSL device" in Archiv_DSL

English speaking support for failed delivery of DSL device

elgris — Wed, 18 Apr 2018 12:51:33 GMT

Greetings!

Unfortunately, my skills of German are not that good to talk over the phone, so I came here to ask for help.

Actually, I signed a contract for DSL connection. However, the DSL device did not come in time. I checked with GLS Sendungsverfolgung, the status of the package says that it was returned back to GLS with reason: "Das Paket konnte nicht zugestellt werden, da weitere Adressinformationen benötigt werden."

Although, today the technician came to setup DSL. He could not finish his job, because he needs the device.

Could someone please help me to request the delivery once again?

Thanks a lot in advance!

Regards.

Betreff: English speaking support for failed delivery of DSL device

DSS1 — Wed, 18 Apr 2018 13:02:15 GMT

@elgris@ schrieb:

Could someone please help me to request the delivery once again?

Hi elgris,

just give 'em a call: 06677 646 907 000

Cheers,

DSS1

Betreff: English speaking support for failed delivery of DSL device

elgris — Wed, 18 Apr 2018 13:05:49 GMT

Hi DSS1!

Any chance they speak English?

Regards.

Betreff: English speaking support for failed delivery of DSL device

DSS1 — Wed, 18 Apr 2018 13:26:58 GMT

Depends on who's answering the call, I guess. What level of lingual skill do you expect from minimum wage slaves?

Betreff: English speaking support for failed delivery of DSL device

elgris — Fri, 20 Apr 2018 05:59:34 GMT

Well, yeah. That might work. However, I also need to set up a new appointment with technician (last time he came and immediately went away, because I had no DSL device).

That's why I'd really appreciate if someone of moderators could help me with this matter.

Regards.

Betreff: English speaking support for failed delivery of DSL device

Andre — Sat, 21 Apr 2018 10:07:36 GMT

Hey elgris,

please send me a private message with your customernumber & the complete & correct adress.
I will initiate a new delivery asap.

To send me a PM please click on my name/avatar -> then on the right side "diesem Benutzer eine private Nachricht senden".

Best regards,
Andre

Betreff: English speaking support for failed delivery of DSL device

ElenaDavydova — Mon, 23 Apr 2018 10:24:39 GMT

Hello Andre,

Could you please help me with the similar problem?

I missed the delivery and now have no idea what to do, whether I have to create a new order, or I have to ask for new delivery...?

I sent you in PM the details of my order.

Would very appreciate any help.

Cheers,

Elena

Betreff: English speaking support for failed delivery of DSL device

Jens-K — Tue, 24 Apr 2018 13:23:55 GMT

Hi ElenaDavydova,

Andre replied to your private message.

Please have a look. He is waiting for info from you.

Regards,

Jens

Betreff: English speaking support for failed delivery of DSL device

elgris — Wed, 25 Apr 2018 13:34:22 GMT

Good afternoon dear moderators!

Thanks to Andre, the problem was almost solved. I finally received DSL device.

However, I could not activate it, because I didn't receive "Willkommensbrief" with "Installation Code" which is required for device activation. Can someone please help me with this problem?

Regards,

Betreff: English speaking support for failed delivery of DSL device

Jens-K — Sat, 28 Apr 2018 08:12:47 GMT

Hi elgris,

Andre is not in the office today, so I replied to your PM.

Regards,

Jens