Thema "Re: internet contract - payment" in Archiv_DSL

internet contract - payment

Maki84 — Mon, 16 Apr 2018 18:36:30 GMT

when signing the contract I was informed that I will pay 19.99 € per month currently my last bill was at 51 euros why?

Edit: @Maki84 Board adapted

Betreff: internet contract - payment

andreasabaad — Thu, 12 Apr 2018 17:07:37 GMT

The individual items are still on the bill! We can not know why your bill is higher than expected!

Re: internet contract - payment

Grit — Fri, 13 Apr 2018 07:31:34 GMT

Hello Maki84,

take a look at the bill, there are the individual positions on it. If it is a new contract, then, for example, provision costs can be the cause. Or you have incurred connection costs when making a call. There are several possibilities. Please check the bill more carefully.

Regards

Grit

Re: internet contract - payment

Maki84 — Mon, 16 Apr 2018 08:10:34 GMT

I can leave Why I pay two bills for Vodafone and Vodafone cable, a representative told me that one contract will be automatically closed

Re: internet contract - payment

Grit — Mon, 16 Apr 2018 13:17:03 GMT

Hello Maki84,

do you still have a Vodafone DSL contract? If so, didn't you cancel it by giving your cable customer number?

Regards
Grit

Re: internet contract - payment

Maki84 — Mon, 16 Apr 2018 13:21:16 GMT

gave the customer number during signing the contract.

Re: internet contract - payment

Maki84 — Mon, 16 Apr 2018 14:34:54 GMT

What do I have to do to not pay for two subscriptions?

Re: internet contract - payment

Kira — Tue, 17 Apr 2018 09:06:30 GMT

Hi Maki84,

without knowing your customer data, there is no way to answer your question correctly.

Please send us a private message with both customer-numbers and your customer password and then we will have a closer look at this 🙂

Best regards

Kira

Re: internet contract - payment

Maki84 — Tue, 17 Apr 2018 10:14:14 GMT

I sent you a message