DSL connection not working

sponodd — Sat, 14 Apr 2018 16:16:30 GMT

Apologies for having to write this in English; my German is still a work in progress.

The Vodafone technician came and "activated" my DSL connection on 12th but he refused to wait for me to plug in the router to verify that it was going to work. And as it turned out, it didn't work. I am using the provided FRITZ!Box 7430 router. I was able to activate it using the code received via SMS, but the downstream DSL light keeps blinking suggesting the connection cannot be established.

I wasn't able to get past the machine on customer support hotline. Please help or advice on what I should do. I am pretty desperate -- I work from home and badly need working internet.

Thanks!

Re: DSL connection not working

Jens-K — Sun, 15 Apr 2018 11:05:16 GMT

Hi sponodd,

welcome to the Vodafone Community!

I will have a look into this and if needed I will open a technical ticket for you

Please send me a private message. Click on my avatar -> Diesem Benutzer eine private Nachricht senden.

I need your name, your customer number and your mobile phone number.

Regards,

Jens

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DSL connection not working

Re: DSL connection not working