Thema "Re: 6 weeks and still no DSL internet" in Archiv_DSL

6 weeks and still no DSL internet

NKT — Sun, 08 Apr 2018 06:44:44 GMT

Can please any one from Vodafone to help me out?

I order DSL internet since 6 weeks ago and I am still waiting. I visit the Vodafone shops couple of times but helpless. I called to Vodafone center, some incompetent employees just bla bla as always and made no solutions.

What should I do? I would like to know how long does it take more to wait? When can I cancel the contract and simply go to Telekom provider?

Please understand I do speak intermediate German too.

Thank you.

Edit: Thread moved to correct area

Re: 6 weeks and still no DSL internet

Jens-K — Mon, 09 Apr 2018 13:53:29 GMT

Hi NKT,

welcome to the Vodafone Community!

Which info did you receive regarding your DSL connection?

Is there no free line or is the ordered bandwidth not available technically?

You can send me a private message. I will have a look into the order then.

Click on my avatar -> Diesem Benutzer eine private Nachricht senden.

I need your name, your order number (ARC...) and your customer password.

Regards,

Jens