Thema "Betreff: Ersatz-SIM nicht aktiviert (prepaid)" in Archiv_CallYa

Ersatz-SIM nicht aktiviert (prepaid)

PierreCurie — Tue, 18 May 2021 22:14:25 GMT

My sim card is not activated although i received it yesterday. "Mobile network not available" error.

Meine SIM-Karte ist nicht aktiviert, obwohl ich sie gestern erhalten habe.

Thank you

Betreff: Ersatz-SIM nicht aktiviert (prepaid)

Mav1976 — Wed, 19 May 2021 17:59:04 GMT

Hi @PierreCurie,

That's right. When you get a new SIM-card as replacement this card isn't active yet.

Please call the customer service +49 172 229 0 229. With an agent you can activate the replacement card together. Keep in readiness your mobile phone number, SIM-card number and your customer password.

Betreff: Ersatz-SIM nicht aktiviert (prepaid)

PierreCurie — Thu, 20 May 2021 13:21:49 GMT

Thanks. But...
Can i do it at a vodaphone shop? Remember my Sim Card is not activated.

Betreff: Ersatz-SIM nicht aktiviert (prepaid)

Mav1976 — Thu, 20 May 2021 13:22:37 GMT

Hi @PierreCurie,

You can call the customer service from any other landline too. I'm not sure you can activiate the sim card at a Vodafone store.

What is with your other (old) sim card?

i forgot my phone at metro.

PierreCurie — Thu, 20 May 2021 13:29:32 GMT

i forgot my phone at metro.

Re: Ersatz-SIM nicht aktiviert (prepaid)

HeikeF — Fri, 21 May 2021 05:54:19 GMT

Hi PierreCurie,

Do you still need help or is your card active in the meantime?

Best regards

Heike

Thank you. I am told at the voda shop that my replacement...

PierreCurie — Fri, 21 May 2021 10:11:48 GMT

Thank you. I am told at the voda shop that my replacement sim card is somehow canceled. Weird.

A newer one is sent. i will test as soon as it arrives. Thanks.

Betreff: Thank you. I am told at the voda shop that my replacement...

PierreCurie — Wed, 26 May 2021 00:56:27 GMT

A newer and already activated one has been sent. Thanks.