Thema "This is prepaid (CallYa) sim. We cannot find the envelope..." in Archiv_CallYa

Password

Purple_82 — Thu, 06 May 2021 09:18:40 GMT

I lost the paper that comes with my sim card. I need a password in order add my cell in our account online. How do I get that password?

Edit by Matthes (Mod): please pay attention to choose the correct board selection, moved from "Hilfe-Videos".

Re: Password

Matthes — Thu, 06 May 2021 10:36:14 GMT

Hey Purple_82,

do you use a term contract or a prepaid card ?

Best regards,

Matthias
(Moderator)

This is prepaid (CallYa) sim. We cannot find the envelope...

Purple_82 — Thu, 06 May 2021 12:25:23 GMT

This is prepaid (CallYa) sim. We cannot find the envelope/papers that came with the sim.

Betreff: This is prepaid (CallYa) sim. We cannot find the envelope...

Mav1976 — Thu, 06 May 2021 16:42:32 GMT

Hi @Purple_82,

Getting a new customer password please download this form --> InfoDok 265 <--, fill out your data and send the form to that email address: customerservice.o@vodafone.com

It takes around 2-3 days to set up a new customer password. You'll get an SMS after completing.

Betreff: Password

Purple_82 — Thu, 06 May 2021 18:04:23 GMT

Thank you. We’ll do this.

Betreff: Password

Mav1976 — Thu, 06 May 2021 18:16:33 GMT

Hi @Purple_82,

Keep us updated! 🙂