I lost the mobile service/connection after the contract termination “while I requested a transfer t

Nota2033a — Thu, 29 Apr 2021 06:50:32 GMT

Hello Vodafone team,

I need your urgent help to find why I lost the mobile service after the contract termination, while I requested a transfer to a CallYa line instead.

I had eSIM with that contract, and I requested a new SIM card for the CallYa, but I got no response at all from the Vodafone team, I am so worried about losing that number as it is my main line for everything in Germany!

What I did till now: I phoned too many vodafone support lines, until one of them asked me to send it through the vodafone portal as an Email, which I did, but I got no confirmation back, and now I am running with a mobile service at all.

That was the sms the support sent me to request the transfer by Email form.:
Lieber xyz, unsere Postadresse ist: Vodafone GmbH, D2-Park 5, 40875 Ratingen. Online erreichen Sie uns auf https://www.vodafone.de/kontakt Freundliche Grüße, Ihr Vodafone-Team

thnx in advance.

Re: I lost the mobile service/connection after the contract termination “while I requested a transfe

HeikeF — Thu, 29 Apr 2021 13:03:49 GMT

Hi Nota2033a,

please send us a PN with your mobile,number, the password and the link of this thread here.

Thx a lot and kind regards

Heike

Re: I lost the mobile service/connection after the contract termination “while I requested a transfe

Nota2033a — Thu, 29 Apr 2021 13:09:02 GMT

Hi Heike,

just sent the PN.

Br,

Thema "Re: I lost the mobile service/connection after the contract termination “while I requested a transfe" in Archiv_CallYa

I lost the mobile service/connection after the contract termination “while I requested a transfer t

Re: I lost the mobile service/connection after the contract termination “while I requested a transfe

Re: I lost the mobile service/connection after the contract termination “while I requested a transfe