https://forum.vodafone.de/t5/Archiv-CallYa/Termination-mobile-connection/m-p/2201897#M71268 <DIV style="font-family:Arial;font-size:13px;color:#000000;"><P>Hello <a href="https://forum.vodafone.de/t5/user/viewprofilepage/user-id/58929">@neo</a>,</P><P>is it a CallYa number? Then you can turn off convenience charging in the My Vodafone app. Or you send me the phone number via PN (PN - how it works: click on my name on the left and then on the right on "Send this user a private message").</P><P>Best regards, KerstinV</P></DIV> Wed, 20 May 2020 07:15:14 GMT KerstinV 2020-05-20T07:15:14Z https://forum.vodafone.de/t5/Archiv-CallYa/Termination-mobile-connection/m-p/2201502#M71267 <P>Hi all</P><P>&nbsp;</P><P>I've been trying to cancel my Hamburg cell phone for the past 1 week--I am in London and do not speak or understand German. So any help number I call replies in German and I have no idea what to do.</P><P>To cancel from my bank end I need the vodafone Merchant Ref and Creditor ID--for which I have to call vodafone again!!</P><P>can someone help..I will get charged €15 on the 21st..and until I manage to cancel..</P><P>thank you for all help</P><P>stay safe all</P><P>Neo&nbsp;</P> Tue, 19 May 2020 14:14:47 GMT https://forum.vodafone.de/t5/Archiv-CallYa/Termination-mobile-connection/m-p/2201502#M71267 neospace12 2020-05-19T14:14:47Z https://forum.vodafone.de/t5/Archiv-CallYa/Termination-mobile-connection/m-p/2201897#M71268 <DIV style="font-family:Arial;font-size:13px;color:#000000;"><P>Hello <a href="https://forum.vodafone.de/t5/user/viewprofilepage/user-id/58929">@neo</a>,</P><P>is it a CallYa number? Then you can turn off convenience charging in the My Vodafone app. Or you send me the phone number via PN (PN - how it works: click on my name on the left and then on the right on "Send this user a private message").</P><P>Best regards, KerstinV</P></DIV> Wed, 20 May 2020 07:15:14 GMT https://forum.vodafone.de/t5/Archiv-CallYa/Termination-mobile-connection/m-p/2201897#M71268 KerstinV 2020-05-20T07:15:14Z