Where to send Info256 form to get a new customer password

ssalvatori — Thu, 26 Mar 2020 08:01:47 GMT

Hello

Can you tell me the email where I should send the infodok256 so I can get my new customer password?

Best regards

Betreff: Where to send Info256 form to get a new customer password

Mav1976 — Thu, 26 Mar 2020 12:50:20 GMT

You can use the contact form as well.

If you on the contact form website then do as follows (the red stars in the form are a must have!):

Choose "Nein, ich habe eine andere ...." (the second one)
Then choose "CallYa", then "Registrierung & Nutzung"
Press "Weiter ohne Login"on the right side (column) then.
There you fill out the form with your data name, surname, email, mobile phone number (Vodafone Rufnummer) etc.
Important: write a fictive password in form row "Kunden- oder Teilnehmerkennwort". Otherwise you can't send the form to Vodafone. Don't ask me why but only with it works.
You can also write a personal message in the box "Persönliche Nachricht".
Then upload your filled out InfoDok form as a file (with "Datei hinzufügen" box), do the captcha code and press "Weiter" (right bottom).
Check the summary and then send it to Vodafone

Within 3-4 days your customer password should be changed and you'll get a SMS about it.