Thema "Unable to activate CallYa sim card with WebId" in Archiv_CallYa

Unable to activate CallYa sim card with WebId

sumitsabhnani — Thu, 11 Apr 2019 17:10:34 GMT

Hi, I am an Indian passport holder, i bought the CallYa sim card for 9.99 euros from local super market but I am not able to get it activated. When I call the WebId for online activation they say that they don't accept Indian passports, I even tried to directly go to multiple vodafone stores but they also refused to activate it and said that as i have not bought sim from that store they cant activate it and one of the guy from store even said that if I pay him 20 euros he will activate it. Please let me know to get this sim activated. I tried calling vodafone support but its all in German and I am not able to understand what options to choose.

Re: Unable to activate CallYa sim card with WebId

BiancaW — Fri, 12 Apr 2019 07:06:29 GMT

Hello @sumitsabhnani,

if you have an Indian passport available, you can activate the CallYa card via the WebID via the following link. https://www.vodafone.de/komfortaufladung/idreg_callya/index.do. This works only with these browsers: Chrome, Firefox and Opera.

I am happy to also find a direct Vodafone shop in your area.

This leads the activation by free of charge. For this I need your address.

Best regards BiancaW

Re: Unable to activate CallYa sim card with WebId

sumitsabhnani — Fri, 12 Apr 2019 11:26:49 GMT

Hi, Thank you for your reply.. I tried to do activation by WebID multiple times but they say they don't have any option for Indian passport. It will be great if you can find some store near my place, my address is xxxxx, xxxxx.

Regards,

Sumit

@sumitsabhnani please do not post any personal data in our public community!

Betreff: Unable to activate CallYa sim card with WebId

sumitsabhnani — Fri, 12 Apr 2019 11:31:14 GMT

can you pleass tell me stores near Kreillerstr., Trudering or Hauptbanhof.. (i already went to two shops near Hauptbanhof where they refused to do that one was on Sonnenstr. and other near Karlsplatz circle)

Betreff: Unable to activate CallYa sim card with WebId

HolgerPK — Fri, 12 Apr 2019 16:31:56 GMT

Hello @sumitsabhnani ; you can go to the VF-Shop near to the Main-Station, it´s called "Stachus-Passagen" in the Sendlinger Street No. 50.

Regards, Holger

Betreff: Unable to activate CallYa sim card with WebId

sumitsabhnani — Wed, 17 Apr 2019 04:08:14 GMT

Hi,

I went to the shop in Sendlinger Street No. 50, but the woman there refused to activate the sim, she asked me to go to Marienplatz instead. I asked what if I buy a new sim from your shop will you be able to activate that, she said yes but we charge 55 Euros for activation. Is this normal?

Regards,

Sumit

Betreff: Unable to activate CallYa sim card with WebId

NeNa — Thu, 18 Apr 2019 09:34:42 GMT

Hello @sumitsabhnani,

Unfortunately, it is the case that every dealer is allowed to set his own service prices.

You decide if you want to pay them or visit another shop.

Please excuse me for not being able to give you another answer.

Best regards

NeNa

Betreff: Unable to activate CallYa sim card with WebId

sumitsabhnani — Thu, 18 Apr 2019 10:06:30 GMT

I just don't think this is reasonable. This standard should be in Vodafone's control and I don't think the individual shop should ask that much amount when it is available for free online. I visited almost 4 different shops, called WebId multiple times and yet I'm not able to get my sim activated, it is highly disappointing and frustrating for me that these shops are making such a simple thing so complicated. I don't think i can even imagine how old school this sounds that i can't activate my sim card in 21st century. I think Vodafone should do something about it as it might be already affecting the customer base.

In my opinion SIM activation should always be free (or atleast have a minimal charge, shop owners should not go asking whatever number come to there mind), as the customer will be using more services once his SIM card is activated then before it is activated.

Betreff: Unable to activate CallYa sim card with WebId

NeNa — Thu, 18 Apr 2019 12:16:12 GMT

Hi @sumitsabhnani,

I'm all on your side.

We always take the suggestions of our customers very seriously, thank you for your hints.

Unfortunately there are no other possibilities for the legitimation with an Indian passport. I'm sorry that I can't help you.

Best regards NeNa

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Thriftweed — Sat, 27 Jul 2019 11:02:53 GMT

Hi @sumitsabhnani, were you able to activate the SIM in the end? I am also not able to activate a SIM card. I bought the SIM from REWE. The WebIdent does not work - I am able to select India in the English version of the form, but get an error "Es sind Fehler aufgetreten!". I went to 2 different stores and they told me that they only activate SIM cards bought from their store.

Betreff: Unable to activate CallYa sim card with WebId

Akshay015 — Mon, 16 Mar 2020 19:31:53 GMT

@Thriftweed @sumitsabhnani
Same problem mate. seems like this is a joke that dont accept indian passport which is a valid document using which you have immigrated in Germany. They don't care about it. Tried contacing several numbers email chats and what not. Went to different vodafone stores and even german post for verifying the passport offline but they cant do it. It a problem from thier end that they cant verify using the indian passport. I bought the vodafone sim card cause of the brand name which symbolizes the trust and reliablity but its a shame that i cant even use the card.It has been a headache and now coming across what you guys have gone through i dont think they will be able to help me either. Such a bad experience with Vodafone will not recommend anyone to go for it.
Such poor customer service.

Betreff: Unable to activate CallYa sim card with WebId

Thriftweed — Tue, 17 Mar 2020 10:08:04 GMT

The German version of the website to activate the CallYa sim card doesn't seem to have India as an option under Nationality. The English version does have it though. You can switch to the English version from the website or try this link:
https://www.vodafone.de/shopreg/idreg_callya/index_en.do?request_locale=en

However, when I tried it last year, there was an error in the next step. Since the website didn't work, and the Vodafone stores refused to activate it as well, Vodafone offered to refund the amount to me as a credit after I purchased a new Vodafone sim from a store directly. They were quite nice about it too.

Hope you can sort it out as well.

Betreff: Unable to activate CallYa sim card with WebId

NeNa — Tue, 17 Mar 2020 11:05:18 GMT

Hello @Akshay015,

Unfortunately, an Indian identity card is not accepted for online identification.

Registration of a CallYa card with an Indian ID card is therefore only possible in Vodafone shops.

Here you can find shops in your area: https://www.vodafone.de/filialsuche.html

Best regards

NeNa

Betreff: Unable to activate CallYa sim card with WebId

KerstinV — Wed, 18 Mar 2020 10:54:15 GMT

Hallo @Thriftweed,

Unfortunately, an Indian identity card is not accepted for online identification.
The registration of a CallYa card with an Indian identity card is therefore only possible in Vodafone shops.
You can find shops in your area here: https://www.vodafone.de/filialsuche.html

The Vodafone Shop will definitely register the SIM card for you.

Best regards, KerstinV

Betreff: Unable to activate CallYa sim card with WebId

Akshay015 — Wed, 18 Mar 2020 22:45:02 GMT

@NeNa

Then what am i supposed to with the sim card that i have if i can't get it activated. Will you refund my money???

Also, i have already walked into several vodafone stores and they have clearly stated that they can't activate a sim crad brought outside of thier store. Also, reading the community formus it is clear that it is senseless to go to the vodafone stores as others have already tried it and have failed misrable. Another point to be considered is that they demand extra money to activate the card which makes it pointless. I would rather buy a simcard from another network provider than using this irritating network where i cant even activate y sim card !

Also , if you like me to walk into a vodfone store kindly make an appointment on my behalf stating that they will activate the sim card and provide me with the location and time slot of the appointment.

Betreff: Unable to activate CallYa sim card with WebId

NeNa — Thu, 19 Mar 2020 11:31:59 GMT

Hello @Akshay015,

I'm sorry, but I have no way to make an appointment for you.

Definitely, all Vodafone retailers can activate all Vodafone cards. But of course they also want to sell their own products.

If you bought the card elsewhere, the retailer can of course invoice the activation service.

Now that all shops are closed, I cannot offer you a solution at the moment. As sorry as I am.

If you would like a refund, please send the card to us and provide us with a bank details for the transfer.

Sorry

Best regards,

NeNa

Betreff: Unable to activate CallYa sim card with WebId

Akshay015 — Thu, 19 Mar 2020 16:28:49 GMT

@NeNa Yes please tell me how can i return the sim card to you. Also, i have an invoice copy for the sim card. I dont see any possibility in the sim card being activated in any time soon. Also, please get in touch with me on my personal email so i can send you the copy of the invoice.

Betreff: Unable to activate CallYa sim card with WebId

Grautvornix — Mon, 23 Mar 2020 09:00:47 GMT

Hi @Akshay015,

please send me a PM.

I'll get back to you right away.

Thank you very much 🙂

Best Regards

Grautvornix