Thema "Re: Can not activate CallYa sim card" in Archiv_CallYa

Can not activate CallYa sim card

Thriftweed — Sat, 27 Jul 2019 09:56:16 GMT

I bought a new CallYa SIM from a Rewe store in Dusseldorf for my sister-in-law who is visiting from India (Indian Passport). The instruction booklet said I could activate it online or in any Vodafone store.

I tried to activate it online using multiple Android phones and Windows PC but I keep getting an error "Es sind Fehler aufgetreten!" (attached screenshot).

I went to 2 Vodafone stores and they refused to activate the SIM saying that they only activate SIM cards that are bought at that store.

How can I activate the SIM?

Betreff: Can not activate CallYa sim card

Mav1976 — Sat, 27 Jul 2019 10:01:48 GMT

Hi @Thriftweed,

Did you use that link for registration the SIM-card?
https://www.vodafone.de/komfortaufladung/idreg_callya/index_en.do?request_locale=en

Betreff: Can not activate CallYa sim card

Thriftweed — Sat, 27 Jul 2019 10:08:11 GMT

Thanks for your reply. Yes, that is the link I use when I get the error. I have tried at least 15 times by now. I also tried to use the German version of this form but it does not have India in the country list.

Betreff: Can not activate CallYa sim card

Mav1976 — Sat, 27 Jul 2019 10:13:55 GMT

What kind of registration you chose? PostIdent or online WebIdent? When WebIdent what browser did you use?

Betreff: Can not activate CallYa sim card

Thriftweed — Sat, 27 Jul 2019 10:22:51 GMT

Hi @Mav1976

I only have the online identification option (I'm guessing that's the WebIdent and I'm guessing based on country, some options may not be available). Attached a screenshot of the option. I'm using chrome. I got the same error on Firefox as well. On Edge, the captcha code would not load so I couldn't proceed. We also tried on chrome and firefox on Android.

Betreff: Can not activate CallYa sim card

Mav1976 — Sat, 27 Jul 2019 10:31:26 GMT

That's strange. With the browser Google Chrome, Firefox or Opera should the identification work with.

Betreff: Can not activate CallYa sim card

Thriftweed — Sat, 27 Jul 2019 10:53:12 GMT

Yes. There are no details at all about what the error is. Only a generic message that there was an error. So I am not sure what the problem is.

Betreff: Can not activate CallYa sim card

tomi2 — Sat, 27 Jul 2019 12:06:31 GMT

"Komfort-Aufladung" ???

I have a guess...

The English registration form is linked incorrectly.

Therefore the error message. "Es sind Fehler aufgetreten"

And India is not available for selection in the German registration form. Why Vodafone?

Re: Can not activate CallYa sim card

Grautvornix — Mon, 29 Jul 2019 07:06:25 GMT

Hallo @Thriftweed,

please send me a PM with the new mobile Phone Number and the personal data (Name, Address, date of birth and E-Mail address).

Best Regards

Grautvornix

Re: Can not activate CallYa sim card

nadya18 — Tue, 12 Nov 2019 15:47:37 GMT

Someone help me! I bought a Call-Ya Prepaid simcard yesterday at Real Supermarkt and I couldn't activate my simcard. I went to the Vodafone shop and the worker asked me to pay 40 Euro!!!! I need to activate my simcard because my last simcard is expired already and I dont want to make a new contract with them anymore. I dont wanna pay that much since Im a student in Berlin.

Re: Can not activate CallYa sim card

Mav1976 — Tue, 12 Nov 2019 18:18:59 GMT

Hi @nadya18,

@nadya18 schrieb:

Someone help me! I bought a Call-Ya Prepaid simcard yesterday at Real Supermarkt and I couldn't activate my simcard. (...)

Maybe you have to register your SIM-card first at this website.

https://www.vodafone.de/komfortaufladung/idreg_callya/index_en.do?request_locale=en

After that you have to identify yourself via WebIdent or PostIdent.

An identification in s Vodafone shop is also available. But that is free of charge! It's only allowed to sell credits (15€, 25€ or (unusually) 50€)

But then you'll find that money as your amount in your SIM-card.

Re: Can not activate CallYa sim card

KerstinV — Wed, 13 Nov 2019 07:39:40 GMT

Hello @ nadya18,

40 € is a lot of money! I like to look at it for you. Please send me the affected number by PM (left click on my name and then right on "Send this user a private message").

Best regards, KerstinV

Re: Can not activate CallYa sim card

Thriftweed — Tue, 17 Mar 2020 10:16:24 GMT

I just got tagged by someone else who also had an issue. This thread could give the impression that the problem was never resolved. So I thought I should add that the Vodafone folks sorted it out for me within a day or two after I had started this thread. Good customer support at least through this forum!

Thanks!

Re: Can not activate CallYa sim card

Mav1976 — Tue, 17 Mar 2020 20:57:06 GMT

Thanks for your feedback. As you marked your thread as solved I'm going to close this thread now.