Refund for sim card not received (Not german speaker)

fabio_lgo — Fri, 06 Mar 2020 07:57:09 GMT

Hello,

I ordered and paid 20€ for a CallYa SIM Card in October, 2019 but never received it. Apparently, the courier couldn´t find my address. Some months after, I ordered a new SIM Card, paid more 20€, and using the exactly same address the new SIM Card arrived.

I tried to call the call center, however the person said that they couldn´t speak in english and they could only speak with me and not with a friend that speaks german. I thought I had lost the money, but a friend said that I would be able to solve my problem here and in english.

I´d like to ask a refund for the 20€ paid for the first sim card that never arrived. This is the number that never arrived: ***

Thank you very much!

*** @fabio_lgo, personal data removed. ***

Betreff: Refund for sim card not received (Not german speaker)

Mav1976 — Fri, 06 Mar 2020 07:58:52 GMT

Hi @fabio_lgo,

Where did you order the SIM-card? Online on the website or in a shop?

If online what tariff you ordered?

Betreff: Refund for sim card not received (Not german speaker)

fabio_lgo — Fri, 06 Mar 2020 08:16:56 GMT

Online on the website / CallYa Digital

Thema "Betreff: Refund for sim card not received (Not german speaker)" in Archiv_CallYa

Refund for sim card not received (Not german speaker)

Betreff: Refund for sim card not received (Not german speaker)

Betreff: Refund for sim card not received (Not german speaker)