Thema "Betreff: SIM card activation with Passport not possible" in Archiv_CallYa

SIM card activation with Passport not possible

renatohlf — Sat, 29 Feb 2020 17:52:46 GMT

Hello, I'm a brazilian passport holder and I bought a CallYa card for 9.99 euros at the local LOTO in Heilbronn - Germany. However, when I tried to activate via Postident, I was informed that it's not possible to activate the SIM card with my Passport. Please, I need help with this since I paid to have the product working.

The error message: Unfortunately, we cannot identify you in the video chat with this ID document.

Try a different document and / or procedure. You want to be guided to the process selection.

Betreff: SIM card activation with Passport not possible

Mav1976 — Sat, 29 Feb 2020 21:34:11 GMT

Hi @renatohlf,

Did you use this website to register your SIM-card?

Brazil is listed so I'm wondering why the post office decline the the registration.

You need:

POSTIDENT coupon which can either be printed out or presented via smartphone
Proof of identity e.g. passport or ID document

Your passport is still valid? Do you also have an ID card instead the passport?

Betreff: SIM card activation with Passport not possible

renatohlf — Wed, 04 Mar 2020 15:19:47 GMT

Hi, @Mav1976

Thank your for the answer.

1. "Did you use this website to register your SIM-card?" - Yes

2. Your passport is still valid? Do you also have an ID card instead the passport? -
My passport is valid. I have an ID but it just got expired, so I can't use it until I get the new one.

Betreff: SIM card activation with Passport not possible

Mav1976 — Wed, 04 Mar 2020 16:57:35 GMT

Hi @renatohlf,

But it should be also possible with your passport. Did you get any information in the post office why they declined the registration?