Thema "Betreff: Customer number and password" in Archiv_CallYa

Customer number and password

Trevorhall99 — Sun, 20 May 2018 16:00:59 GMT

How do I find out my customer number and password? I was not given one when i bought a prepaid sim.

I need to recover my PUK and all I have been offered what the InfoDoc solution which requires my customer number in the first place. I'd really appreciate some alternative help for now please 🙂

Betreff: Customer number and password

Mav1976 — Sun, 20 May 2018 16:32:00 GMT

@Trevorhall99, stay at your old thread please. You still got the answers there. 🙂
https://forum.vodafone.de/t5/CallYa/ENGLISH-SUPPORT-PLEASE-SIM-CARD-LOCKED-AND-LOST-PUK-CODE/m-p/1665712#M61672

Betreff: Customer number and password

BlomsD — Mon, 24 Sep 2018 20:05:23 GMT

I bought a prepaid sim (in store) and did not get a customer password. How can I get a customer password to add it to my myvodafone account?

Betreff: Customer number and password

Mav1976 — Mon, 24 Sep 2018 20:15:35 GMT

Hi @BlomsD,

You can go back to the store and ask the staff for the customer password.
Otherwise use the InfoDok form 265 (page 2) to change your customer password please.
https://www.vodafone.de/infofaxe/265.pdf

Fill in the form and send this page via fax (fax number on page 2) to Vodafone. Within 3-4 days the customer password will be changed. You'll get an information via SMS about it.

Betreff: Customer number and password

BiancaW — Tue, 25 Sep 2018 09:48:43 GMT

Hello @BlomsD, you have received your SIM card in a Vodafone shop. One possibility you go back to this shop with your ID and the colleagues call you your customer password. Or you will be forgiven a new password with form 265. You can find this at https://www.vodafone.de/infofaxe/265.pdf. The e-mail address, where you can send the form, I have just sent you by SMS. Thank you and many greetings BiancaW

Betreff: Customer number and password

BlomsD — Thu, 27 Sep 2018 16:04:31 GMT

BiancaW,

Thank you for the info. i e-mailed the 265 to the address you sent via SMS.

Betreff: Customer number and password

Paul23 — Tue, 23 Oct 2018 20:02:14 GMT

Hi, I am also trying to find out my customer id and password for a pre-paid SIM I bought. Please help.

Betreff: Customer number and password

Ramona — Wed, 24 Oct 2018 10:05:57 GMT

hello @,

Your customer number and password are stored in your customer account. I can send you the password by mail. however, the registration must not have been done more than 90 days ago. maybe you want to send me the phone number by pn.

many greetings

bommel1959

Betreff: Customer number and password

wqrts — Mon, 22 Apr 2019 11:45:12 GMT

Hello. I can't remember my customer number and password as well. I remember they were set by shop manager but can't remember what to.
I've filled and sent second page of form 256 to email, but got no response of letter being delivered. Could anyone of moderators team help me as well please?

Betreff: Customer number and password

Grautvornix — Tue, 23 Apr 2019 16:18:17 GMT

Hello @wqrts,

please send me a PM with your mobile phone Number.

I'll take a look at the processing status of the Password change.

What Email address did you send 265 to?

Many Greetings

Grautvornix

Betreff: Customer number and password

wqrts — Tue, 23 Apr 2019 16:26:05 GMT

Hello @Grautvornix, I've sent you PM
Thanks for your help, appreciate it

Betreff: Customer number and password

herlesup — Wed, 16 Oct 2019 10:44:36 GMT

I would also like to recover my customer password of my CallYa account. Could you please share the email to which I have to send the form 265 to?

Many thanks in advance

Betreff: Customer number and password

Mav1976 — Wed, 16 Oct 2019 12:42:43 GMT

Hi @herlesup,

there isn't a special email address. But you can send the document as an attachement about the contact form.

http://www.vod.af/Kontakt

Betreff: Customer number and password

KerstinV — Thu, 17 Oct 2019 09:26:19 GMT

Hello @herlesup,

please send the form to customerservice.o@vodafone.com. We take care of this.

Best regards, KerstinV

Betreff: Customer number and password

herlesup — Thu, 17 Oct 2019 10:12:40 GMT

Thank you very much for all the help. I have sent the mail with the form attached to email provided.

Regards,

Supreeth

Betreff: Customer number and password

Naomics — Thu, 26 Dec 2019 14:06:25 GMT

I just bought a Callya prepaid sim and have been trying to register it. I was not given a password at the sotre i bought it from. Can someone please help me?

Betreff: Customer number and password

BiancaW — Fri, 27 Dec 2019 08:38:41 GMT

Hello @Naomics,

I'd love to see what we can do.

Please send me your phone number via PM (click on my name on the left and then on "Send this user a private message" on the right).

Please also send me your e-mail address you used when you ordered.

Many thanks and best regards

BiancaW

Betreff: Customer number and password

Waratnan — Tue, 25 Feb 2020 08:54:31 GMT

Hello @Grautvornix, I've sent you PM please check.

Thank you in advance.