Thema "Betreff: CallYa Talk & SMS: how to add roaming?" in Archiv_CallYa

CallYa Talk & SMS: how to add roaming?

Helena11 — Fri, 07 Feb 2020 17:41:15 GMT

Hello,

Could you please help?

I have a CallYa Talk & SMS and need an EU roaming.

On CallYa hotline I was informed that when I buy a package of free minutes, roaming will be possible. So I, additionally to loading the money on the card, bought a package of 100 free minutes and the lady in the hotline immediately acivated them.

She repeatedly assured me that I can now use the card in the whole EU for calling and for receiving calls.

Only... It does not work!

So currently I am sitting in Prague with a non-functional card. I cannot call that CallYa hotline because this is only possible from German number, and this number is on that non-working CallYa card...

What can I do to get the roaming?

Any idea, help or advice is highly welcome!

Thank you very much

Helena11

Betreff: CallYa Talk & SMS: how to add roaming?

Mav1976 — Fri, 07 Feb 2020 18:51:16 GMT

Hi @Helena11,

You bought the 100 min/SMS package for 4,99€ per 4 weeks?

Can you see the option as activated in your MeinVodafone app?

In your mobile phone settings is roaming activated?

Betreff: CallYa Talk & SMS: how to add roaming?

Helena11 — Fri, 07 Feb 2020 19:19:20 GMT

Hello Mav1976,

first of all, thanks for helping!

Yes, it is this package and I see it in MyVodafone.

Regarding the settings in phone: I am only aware of data roaming settings there, and it is allowed. Did not find any setting for call roaming.

Helena11

Betreff: CallYa Talk & SMS: how to add roaming?

Mav1976 — Fri, 07 Feb 2020 23:08:40 GMT

When you can see the option then you should be able calls and receive calls.

Did you get any error messages?
Did you also try to change the network provider?

Betreff: CallYa Talk & SMS: how to add roaming?

Helena11 — Sat, 08 Feb 2020 07:56:30 GMT

The info is "No signal".

When trying to manually change the network for this card, all available operators are marked as Forbidden.

Helena11

Betreff: CallYa Talk & SMS: how to add roaming?

Helena11 — Tue, 11 Feb 2020 08:58:11 GMT

Could please some of the Moderators have a look at this issue?

Any help or advice is highly welcome!

Thank you very much

Helena11

Betreff: CallYa Talk & SMS: how to add roaming?

BiancaW — Tue, 11 Feb 2020 10:04:51 GMT

Hello @Helena11,

I like to see what's going on.

Please send me your phone number via PM (click on my name on the left and then on "Send this user a private message" on the right).

Thank you very much and best regards

BiancaW