Thema "Prepaid Karte" in Archiv_CallYa

Prepaid Karte

gina76tw — Sat, 07 Dec 2019 10:58:21 GMT

Entscheidung, ich muss auf Englisch schreiben, weil mein Deutsch ist nicht sehr gut.

I bought 9.99 CallYa prepaid card in the store today. But it costs 35 Euro. I don't understand why they take extra cash from me. At first, I thought I have to save some money in the plan before start using it. But I checked the app and it did not show the money. Could anyone tell me why? Thank you.

Edit: Hi @gina76tw Moved thread into the appropriate area. Best regards WolfgangF

Betreff: Prepaid Karte

Mav1976 — Sat, 07 Dec 2019 11:34:46 GMT

Hi @gina76tw,

When you paid 25€ additional then this money should shown you as a balance in MeinVodafone app.

Did you go back to the shop and ask for your money (balance)?

Re: Prepaid Karte

Conzi01 — Mon, 09 Dec 2019 08:41:37 GMT

Hello @gina76tw,

as @Mave1976 wrote, the money should be credited to the SIM card. Or did the Vodafone shop give you these cash codes to recharge and you still have to recharge them yourself?

Regards

Conzi01