Thema "Betreff: Cannot Activate SIM Card via Postident Online" in Archiv_CallYa

Cannot Activate SIM Card via Postident Online

aneesh93 — Sun, 15 Sep 2019 09:05:52 GMT

I'm an Indian passport holder and bought a CallYa card for 9.99 euros at the local EDEKA Bruder supermarket in Furtwangen, Germany. However, when I tried to activate online via Postident, I was informed that Postident Online does not support verification of Indian Passports. When I tried to register online, Postident online video verification was the only selectable option. Is there any way that I can identify myself ?

Please advice regarding further course of action.

Thanks

Betreff: Cannot Activate SIM Card via Postident Online

CallYa_User1 — Sun, 15 Sep 2019 10:36:54 GMT

For Postident online you need a German ID card with online function, it even does not work with a German passport. So surely it could not be used with any foreign document. You only could visit a post office to this offline, there should be one also close to your place of living. Or you use the Videochat function, which works fine, too. But only when you are still in Germany, with IP Adresse of another country it will become difficult.

Betreff: Cannot Activate SIM Card via Postident Online

aneesh93 — Sun, 15 Sep 2019 11:31:47 GMT

All I have is the process number which has been provided to me for the video identificaiton through PostIdent website. Does not the post office staff need a specific QR code or a separate pdf for them to do identification? I've read here that the customer care can de-register my sim so I can register again using the webid feature. It apparently supports Indian Passports.

Betreff: Cannot Activate SIM Card via Postident Online

Mav1976 — Sun, 15 Sep 2019 11:44:43 GMT

Hi @aneesh93,

In that case you should go to an Vodafone shop to identify and register the SIM-card.

Please as an information. Maybe the staff will tell you that's not possible register your SIM-card. But that's not true. They only don't earn money with that (that's the reason).

Because the CallYa cards selling there they have to register too.

Betreff: Cannot Activate SIM Card via Postident Online

aneesh93 — Sun, 15 Sep 2019 13:14:19 GMT

For Vodafone office, I have to go to another city. I can buy Lidl sim card for 10 euro because of Lidl activation has a QR Code for Postident which can be easily done at Deutsche Post. I sad that I wasted 10 euros.

Betreff: Cannot Activate SIM Card via Postident Online

aneesh93 — Sun, 15 Sep 2019 13:16:53 GMT

Can someone de-register my sim so I can register it again using web id ? Like this thread https://forum.vodafone.de/t5/Archiv-CallYa/Activation-of-SIM-Card-via-Postident-not-possible/td-p/1656894

Betreff: Cannot Activate SIM Card via Postident Online

CallYa_User1 — Sun, 15 Sep 2019 14:28:50 GMT

Take your process number or ID you have and try it at Post office. I guess they could help you to finish identification. Depends on the staff there how cooperative they are.

good luck for you

Postident Online activation doesn't support my Indian passport

aneesh93 — Mon, 16 Sep 2019 15:28:58 GMT

I have a Callya SIM for 10 euro. Please change my registration process from Postident online to WebID, because only webid supports Indian passports. I need it activated urgently.

*** @aneesh93, interlocked your other thread with your existing thread. ***

Problem with CallYa Registration website (Bug)

aneesh93 — Mon, 16 Sep 2019 16:53:48 GMT

I have an Indian passport and Postident does not support Indian passports. When I tried to register, I chose the English Language Option on Top right corner and only when India is selected, it does not show the Post Office Direct Identification procedure. All other countries have Both options for Postident online and Postal direct (in-person) identification. The intruiging thing is when I tried to change the language to German, and then the country, it does not show India at all, all other countries can be seen. This is definitely a bug in the Registration portal which needs to be fixed. All Indians buy the CallYa sim card gets trapped, and there are nothing they could do to register their SIM cards.I am going to buy Lidl sim card today because i have already wasted my valuable time with vodafone. Thanks

Betreff: Problem with CallYa Registration website (Bug)

Mav1976 — Mon, 16 Sep 2019 18:59:24 GMT

Hi @aneesh93,

Please don't open new threads.

I will interlock this post to your other thread too. 🙂

Re: Problem with CallYa Registration website (Bug)

Conzi01 — Tue, 17 Sep 2019 07:13:16 GMT

Hello @aneesh93,

please change the language to English, fill out the form again completely and choose India as your nationality. Then you will be automatically redirected to the WebID for identification. Only WebID accepts Indian passports. Unfortunately the post office and the PostID do not support it.

The fact that English India is only offered in the language selection is an error that must be corrected immediately.

Regards

Conzi01

Betreff: Problem with CallYa Registration website (Bug)

aneesh93 — Wed, 25 Sep 2019 07:12:02 GMT

Its been 10 days and sadly the registration portal still only shows Postident Online for Indians. All other countries have the option to go to Post Office directly. 😞

Betreff: Problem with CallYa Registration website (Bug)

Ramona — Wed, 25 Sep 2019 13:40:28 GMT

Hello @,

the registration of a telephone number is only possible with an Indian passport and only by online identification. A registration and by post IDENT can not take place.

I'm sorry if I can't tell you anything else.

Friendly greetings

Ramona