Thema "Where I can find my customer password ? (CallYa Customer)" in Archiv_CallYa

Where I can find my customer password ? (CallYa Customer)

Ahmed_ELFiky — Mon, 04 Mar 2019 08:33:40 GMT

Hi,

I just bought a prepaid CallYa sim card and I wanted to register it with "my vodafone".

They asked for a customer passowrd, but I did not have it as I did not have a contract and I did not set it.

What should I write in it?

Thanks!

EDIT: Moved into the right board.

Re: Where I can find my customer password ? (CallYa Customer)

Ramona — Mon, 04 Mar 2019 12:29:45 GMT

Hello @,

the customer password was assigned when the SIM card was activated. if the card was registered no more than 90 days ago, i can send you the customer password by e-mail. please send me your phone number and e-mail address by pn. thank you!

many greetings

ramona

Re: Where I can find my customer password ? (CallYa Customer)

jlanzago — Tue, 04 Jun 2019 16:47:54 GMT

I have the same problem. I bought a Call-Ya SIM in 14.05.2018 and want to register on MyVodafone. But I don't have a customer password, it was not given to me. What can I do?

Re: Where I can find my customer password ? (CallYa Customer)

KerstinV — Wed, 05 Jun 2019 09:42:05 GMT

Hi @jlanzago,

you can only set a new password with the form 265: https://www.vodafone.de/infofaxe/265.pdf Please send it filled out. We then enter your new password.

Best regards, KerstinV

Re: Where I can find my customer password ? (CallYa Customer)

jlanzago — Wed, 05 Jun 2019 15:25:16 GMT

Thanks. Done.

Re: Where I can find my customer password ? (CallYa Customer)

andrenvillela — Thu, 13 Jun 2019 14:38:11 GMT

Hi Ramona, I have the same issue. I received my sim card on May-26. Please let me know if you can email or sms the password.

Thanks, Andre