Thema "Betreff: Cannot direct charge" in Archiv_CallYa

Cannot direct charge

Anshek — Mon, 10 Jun 2019 20:45:08 GMT

Hi, I am asking in English as I recently moved to Germany. I have a pay as you go Callya SIM and recently tried to add credit to my account viahttps://www.vodafone.de/meinvodafone/account/payment/aufladebetrag

However when I add my number it states my number is not a Callya number. I entered the number in the right format 0XXX 1234567. I have recharged this number successfully before so I do not know why it is not working now.

Betreff: Cannot direct charge

Mav1976 — Tue, 11 Jun 2019 06:23:58 GMT

Hi @Anshek,

where did you get/buy your SIM-card?

Re: Cannot direct charge

BiancaW — Tue, 11 Jun 2019 09:27:53 GMT

Hello @Anshek,

I like to see what's going on there.

Please send me your phone number via PM (left click on my name and then right on "Send this user a private message").

Thank you and best regards

BiancaW

Betreff: Cannot direct charge

Anshek — Tue, 11 Jun 2019 09:45:12 GMT

Hi @Mav1976

I bought it in a vodafone store in Germany in November 2018.