Thema "Betreff: Canceling CallYa Prepaid SIM" in Archiv_CallYa

Canceling CallYa Prepaid SIM

icammac — Mon, 03 Jun 2019 18:00:47 GMT

Hello,

From 2017-18 I used a CallYa pre-paid SIM card while living in Berlin, but I have not used the SIM for more than a year.

While trying to close my German bank account, I noticed that Vodafone has continued to charge me 15 euro / month for the CallYa card (while in Berlin, I was putting extra money on the account and did not realize they were direct-debting me).

I would like to cancel the CallYa card so I can close my bank account. However, I have been unable to log in to Vodafone since I no longer have my contract documents.

All I have is the phone number associated with the SIM card. Could someone please help me cancel this account if I provide the phone number?

Thank you!

Betreff: Canceling CallYa Prepaid SIM

Mav1976 — Mon, 03 Jun 2019 19:25:02 GMT

Hi @icammac,

Download the MeinVodafone App and change the tariff to "Talk & SMS". Then the basis tariff won't be charged anymore.

Betreff: Canceling CallYa Prepaid SIM

icammac — Mon, 03 Jun 2019 19:33:19 GMT

I cannot do this because I have no login information. I do not have my original username or password. I made this user only to ask this question - this is not the user associated with my original contract. Like I said, I only have the phone number.

Betreff: Canceling CallYa Prepaid SIM

Mav1976 — Mon, 03 Jun 2019 20:31:25 GMT

Hi @icammac,

You don't need a username. Login will be possible with your mobiles phone number and mobile data connection.

Betreff: Canceling CallYa Prepaid SIM

icammac — Mon, 03 Jun 2019 22:39:31 GMT

I have just tried this and the app asks me to log in.

Re: Canceling CallYa Prepaid SIM

doreen-123 — Tue, 04 Jun 2019 09:13:17 GMT

@icammac,

send me the affected number by PM (left click on my name and then right on "Send this user a private message"), then I can check your concerns.

Best regards

Doreen-123