Thema "Re: English Speaking Customer Service" in Archiv_CallYa

English Speaking Customer Service

Austin — Thu, 14 Mar 2019 09:49:15 GMT

Hello, I apologize in advance for my lack of German language skills, however, at the moment, I can not make my way to a local Vodafone shop, and am having issues with the automatic billing, it continues to deduct funds directly from my bank account when there is a valid balance in my account. I would like to cancel the automatic billing but do not know how I have searched on the website for how to disable it but I could not find the option. I have also tried contacting customer service via telephone numerous times, but have been hung up on 3 times when I asked if we could speak in English.

I appreciate any help in advance.

Thank you,

Austin

Betreff: English Speaking Customer Service

Jojo111 — Thu, 14 Mar 2019 17:19:19 GMT

Do you use the MeinVodafone App?
Search in the app for "Komfortaufladung" and disable it.

Re: English Speaking Customer Service

BiancaW — Fri, 15 Mar 2019 10:08:12 GMT

Hello @ Austin,

please excuse me if you have not helped so far.

I like to look at your phone number. Please send me your phone number via PM (left click on my name and then right on "Send this user a private message").

Thank you and best regards BiancaW

Re: English Speaking Customer Service

Austin — Sat, 23 Mar 2019 12:08:29 GMT

I received a Private message from "Bianca" yesterday who told me the charges were stopped, and this morning, I woke up to this message........please stop the charges or I will have my bank decline the charges

Edit: Image removed, because bank details were visible.

Re: English Speaking Customer Service

BiancaW — Mon, 25 Mar 2019 09:42:24 GMT

Hello Austin,

sorry for the confusion.

In the future, no automatic debit will be made to your account.

The deletion of the data took place on March 21, 2019. Unfortunately, on this day, the message went to your bank, that on March 22, 2019, an amount of 25 euros to be deducted.

This charge also took place on March 22, 2019.

The debit you see on March 26, 2019 deposited on your bank statement.

I hope I could help you with this information.

Best regards BiancaW