Got robbed

Upablo2 — Fri, 15 Feb 2019 07:45:07 GMT

Unfortunely i bought this sim card in one of munchen vodafone stores (Sonnenstraße 16, 80331 München) yesterday (feb 14, around 15:00) and the seller was a really bad person.

I told him i was a tourist living germany in the Day after and asked him for a sim card that works 14 days in Áustria, hungary etc, and he sold me this sim for 35 euros.

I asked the seller to help me configuring my phone with the new sim card, but he refused telling me that the phone would work perfectly after 4 hours.

Result: Now i’m out of germany and when i try to activate the sim card, it informs that i need to go to a post office in germany! I was really robbed by this bad seller and vodafone. Worst experiencie i had in this awesome country.

PS: My boyfriend bought a Tmobile card and after 5 minutes ir was working perfectly.

I just wanted to say that i’m really ashamed of how i was treated by Vodafone and especially by one of yours sellers. You’ve made a completely fool of myself and ruined one of my dream vacation days.

Re: Got robbed

NeNa — Fri, 15 Feb 2019 16:06:11 GMT

Hello @Upablo2,

I'm terribly sorry you had to have such a bad experience.

I sincerely want to apologize to you.

In order to be able to check in which form we can accommodate you I ask you to send us a copy of the proof of purchase to your CallYa card and please describe the incident to us again.

Please send us your complaint via the following link:

https://www.vodafone.de/contact/rf/contactform.jsp?deepLink=24&frage1=NEIN&selektor1Id=unternehmen&selektor2Id=kritik&selektor3Id=alle

Thank you

NeNa

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Got robbed

Re: Got robbed