Thema "Re: Activation charge 40 EUR??" in Archiv_CallYa

Activation charge 40 EUR??

focus807 — Fri, 05 Oct 2018 10:40:42 GMT

I checked online about CallYa Smartphone Special and it said the SIM card and activation is free. But the store guy charged me 40 EUR for one-time activation fee. It's not mentioned anywhere, neither did they give me a receipt. This was the Ring Center Vodafone store. Did i get scammed?

Re: Activation charge 40 EUR??

Grautvornix — Fri, 05 Oct 2018 10:56:27 GMT

Hello @focus807,

is there a starting balance on your new SIM Card or has extra Credit been sold to you?

Credit what you can Charge yourself to your new mobile Number?

Best Regards

Grautvornix

Betreff: Activation charge 40 EUR??

focus807 — Fri, 05 Oct 2018 11:16:21 GMT

It's not activated yet, but, it's 10 EUR (2GB, 200 mins) pack. They charged me total 49.99. No extra credit or anything.

Betreff: Activation charge 40 EUR??

Grautvornix — Fri, 05 Oct 2018 11:32:20 GMT

Hi @focus807,

I like to look at the facts.

Send me a PN with your mobile Number.

Best Regards

Grautvornix

Betreff: Activation charge 40 EUR??

focus807 — Fri, 05 Oct 2018 11:43:52 GMT

Sent you at PM @Grautvornix

The guy said there's a 40 EUR activation fee when signing a new contract, so, I won't be charged when I move this prepaid SIM to a contract. I would be fine if they gave me a receipt, but, they just handed me the SIM pack and said it'll be activated in 5-6 hours. I asked for a receipt, he said there is no receipt.

Also, I wanted to pay by card, he said no to that too. They did have a functional card terminal right there. It all seemed quite dodgy. Wouldn't expect this from a Vodafone store!

Betreff: Activation charge 40 EUR??

Mav1976 — Fri, 05 Oct 2018 20:48:29 GMT

Hi @focus807,

You're right. When you order the SIM card online then it's free. In the shop there are other rules. But 40€ it's quite expensive. Also the staff should have given you a receipt when you want to.

Wait of the results from @Grautvornix. 🙂